quick menu

Ability to select which channels I can view

Ability to select which channels I can view

Reply
Contributor intrepid22
Contributor
Posts: 1
Registered: ‎01-08-2019
Message 1 of 2
(278 Views)

Our monthly bill is a significant percentage of our retirement income.  I just went through downsizing our channel package and I got what I requested. But I'm still not peased. I am stuck paying for hundreds of channels I don't want and never watch which is bad enough, but I am also no longer able to watch channels I want to watch. 

I am also displeased with the fact that I had a contract with you which was supposed be in force for two years.  This contract included Cinemax.   You arbitrarily removed Cinemax from my package with very little warning.  What does a contract mean to you?

I want the availability to remove individual channels from my package and add other non-premium channels.  I will at least be paying for things I want and not for things I don't.  I also want you to honor you side of the contract.  If you remove something without consultation, your fees should reflect the change (LOWER THE FEE).

1 REPLY 1
Highlighted
MVP CRobGauth MVP
MVP
Posts: 7,214
Registered: ‎11-04-2008
Message 2 of 2
(260 Views)

Two comments:

1) Content providers have a large say in what channels are available in what packages. Their contracts specify what channels are to be carried and what levels of package must have them. Content providers get paid for every subscriber to a channel regardless of viewership.

2) Verizon (and other cable providers) may drop channels to help offset the increased cost of another. That is why their contracts contain a clause that they can add and delete channels as they feel fit even if you are under contract.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

My Fios App
Fios TV App
Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps

Support

Watch Fios