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All Center Ice games blacked out according to customer support

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Contributor
Contributor
Posts: 3
Registered: ‎10-14-2009

All Center Ice games blacked out according to customer support

Message 1 of 9
(10,682 Views)

For the second night in a row all NHL Center Ice games are blacked out for me. I live in MD. I called in and told the rep the games were blacked out. She then came back and told me the list of blacked out games. What she read to me was the entire NHL schedule. I said "you realize that is the entire NHL schedule correct?". She then said, all I can tell you is that all these games are blacked out in your area. I then asked "why is it all my friends that have DirectTV are getting the games?". She then said, the games are all blacked out.

 

I just want to know this. I bought the Center Ice package in Sept. AND we are in the middle of a free preview on FiOS. I get no games? Not only are they not blacked out in my area (or DirecTV and Dish would black them out too) but some of these games are sell outs which means they are not even blacked out in the local market.

 

What is the point of Center Ice if I get nothing but local games? Fix this or I am back on DirecTV in a heartbeat.

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Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009

Re: All Center Ice games blacked out according to customer support

Message 2 of 9
(10,637 Views)

your complaint is with the NHL. Verizon does not black out games. All they can do is when a customer calls saying that they are not getting a game, they go to the NHL blackout list and read that to the customer.

 

comparing Verizon to DTV or Dish is not a good comparison. Verizon is a terrestial broadcaster and Dish and DTV are satelite. Satelite has different rules when it comes to blackout conditions. not always fair but there is nothing that Verizon can do about it. If it is blacked out, it is blacked out.




====================================================================================

Error exists between keyboard and chair.
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Silver Contributor IV
Silver Contributor IV
Posts: 574
Registered: ‎05-11-2009

Re: All Center Ice games blacked out according to customer support

Message 3 of 9
(10,630 Views)

If you are in Maryland, then your only blackout should be any Washington Capitals game, which can be seen on CSN. I was watching the games last night, and they were all on (except for that MSG game I had mentioned in a couple other threads). Verizon's customer service is terrible, and they are actually less help than Comcast's reps were, if that's possible.

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Contributor
Contributor
Posts: 3
Registered: ‎10-15-2009

Re: All Center Ice games blacked out according to customer support

Message 4 of 9
(10,604 Views)

I have been on the phone and live chat with Verizon for 3 hours tonight trying to fix this, and nothing. I am in Maryland as well, Prince George's County. My friend lives in Anne Arundel County and has been able to see everything with no problem. Is this a county by county thing? I am able to see the games on the HD channel (1474 for me) but nothing else since this past Saturday or so. Has anyone been able to get this sorted out, or been able to get a refund?

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Silver Contributor IV
Silver Contributor IV
Posts: 574
Registered: ‎05-11-2009

Re: All Center Ice games blacked out according to customer support

Message 5 of 9
(10,601 Views)

I'm able to see all the games down in Richmond. BTW, the only blackout for us tonight was NHL Network, which was the SJS-WSH game available on Comcast Sportsnet.

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Contributor
Contributor
Posts: 3
Registered: ‎10-15-2009

Re: All Center Ice games blacked out according to customer support

Message 6 of 9
(10,599 Views)

Are they just picking and choosing by county which games they decide to black out? Like all of them??

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Contributor
Contributor
Posts: 2
Registered: ‎10-07-2009

Re: All Center Ice games blacked out according to customer support

Message 7 of 9
(10,513 Views)

live in lower Delaware have the same  thing . on phone for hours  no one knows why

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Bronze Contributor II
Bronze Contributor II
Posts: 79
Registered: ‎10-16-2008

Re: All Center Ice games blacked out according to customer support

Message 8 of 9
(10,476 Views)

You should only be blacked out for your local team.  The Verizon rep that told you every game was blacked out had no clue what they were talking about, as usual when you contact Verizon by phone.  Really embarassing how poor the phone support is for this product.

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Silver Contributor IV
Silver Contributor IV
Posts: 574
Registered: ‎05-11-2009

Re: All Center Ice games blacked out according to customer support

Message 9 of 9
(10,474 Views)

Well said. For such a great product, it's just embarrassing how bad the customer service is. From my experience, I can say that Comcast isn't much better, but anyone you speak to at Verizon seems to know absolutely nothing about multichannel programming. They also seem to have no way of escalating service issues to anyone who can do something about it.

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