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Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,517
Registered: ‎11-04-2008
Message 11 of 16
(1,590 Views)

Verizon has no control over the apps on your TV. If amazon app has been removed, it would be that TV manufacturer no longer supports it.


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Contributor krisicat
Contributor
Posts: 3
Registered: ‎08-08-2019
Message 12 of 16
(601 Views)

Fios has a widget for Netflix, so just press the widget button on the remote and arrow to Netflix. 

Prior to this week we could get all Prime, Netflix and Hulu and all the others in the bottom bar. We started to have a problem with all 3 of our paid services. We tried all the suggestions and finally thought it was our Samsung Curve TV box, so we called Samsung. They were nice enough to check and told us that there wasn’t enough bandwidth coming in to support these services, so the problem is Verizon. This is further supported by the fact that sometimes Netflix and Hulu come in, like in the AM on the East Coast. We will probably have to cancel Amazon Prime and Hulu because we refuse to pay for services Verizon doesn’t allow us access to, due to lowering the band width and refusing to allow us to add widgets for them. 

 

 

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,517
Registered: ‎11-04-2008
Message 13 of 16
(594 Views)

We watch Hulu and Netflix (not on STB) regularly with no issues.

We watch Amazon occasionally with no issues.

Have you tried watch via another device (ie cellphone or pc)?

What speed Internet do you have?


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Contributor krisicat
Contributor
Posts: 3
Registered: ‎08-08-2019
Message 14 of 16
(576 Views)

We watch on 65” curve 4K tv.  We have the top internet connection FIOS offers.  Prime came in yesterday morning and then stopped working. We reset the whole unit and cable modem with built in router. I think they are playing games with the bandwidth. 

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,517
Registered: ‎11-04-2008
Message 15 of 16
(496 Views)

Couple of comments:

1) Device is a router only, not a cable modem with router.

2) Have you tried watching on another device. If you are having network issues, it would affect any device. But if other devices work ok, then it is an issue with TV or its connection to your network.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor krisicat
Contributor
Posts: 3
Registered: ‎08-08-2019
Message 16 of 16
(363 Views)

You are absolutely right.

I think it is the network dropping the connection. 

I started to try to use Prime during  various parts of a day and sometimes it would come in and sometimes it would not.  Seems to mostly work in mid morning and gives me trouble in the early evening. Today, I could not get in at 9 AM.  Will try back at noon.

I am still checking this daily to make sure it is the problem.  Have no idea why it is dropping the network.  Message I was receiving  says network is not connected.  Any ideas?

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