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BBC America - HD

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Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎12-27-2009

BBC America - HD

Message 1 of 13
(6,770 Views)

BBC America is starting to step up the quality of it's programming and I seem to be watching it more and more. Is there any information on BBC America HD being offered anytime soon? It would be a great addition to the HD lineup!

12 REPLIES 12
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 225
Registered: ‎01-25-2010

Re: BBC America - HD

Message 2 of 13
(6,643 Views)

Hey we sorry but we don't have any information on when we will be getting BBC in HD.

Ron
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

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Bronze Contributor II
Bronze Contributor II
Posts: 206
Registered: ‎11-21-2008

Re: BBC America - HD

Message 3 of 13
(6,416 Views)

Ron..VZ Guy...

 

GOOD ANSWER.  😕

 

To all the customers, CHURN, CHURN, CHURN.....

There is a reason, CHURN, CHURN, CHURN...

And a time for every reason, under heaven........

 

 

You guys REALLY have to answer with some kind of a timetable for new channels.  This is really getting to be a joke.

I love your service, phone, internet, but YOU REALLY NEED TO GET A CLUE HOW TO TALK TO CUSTOMERS!

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Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009

Re: BBC America - HD

Message 4 of 13
(6,389 Views)

@philhu wrote:

I love your service, phone, internet, but YOU REALLY NEED TO GET A CLUE HOW TO TALK TO CUSTOMERS!


Not going to happen.

 

read my reply to this post  http://forums.verizon.com/t5/FiOS-TV-Programming/Future-of-FIOS-TV-Time-to-switch-back-to-satellite/...

 

boils down to...Verizon is not and will not put out any of their future plans, ideas, or upgrades to the public until they release it.




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Error exists between keyboard and chair.
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Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎05-16-2010

Re: BBC America - HD

Message 5 of 13
(6,172 Views)

I just came from Dish Network where BBC America HD is available. I'm disappointed BBC America HD is not available on FIOS TV. Hopefully we'll see it soon.

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Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎12-27-2009

Re: BBC America - HD

Message 6 of 13
(6,066 Views)

Philhu I totally agree. As customers we are expected to simply accept what we are offered and be happy with it. I was not surprised by that response and when my 1 year contract expires I may be heading back to Directv for several reasons.... but that's another story.  

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Bronze Contributor II
Bronze Contributor II
Posts: 206
Registered: ‎11-21-2008

Re: BBC America - HD

Message 7 of 13
(6,032 Views)

Verizon is running with a bit of blinders on.

 

When they see churn rates going up, their answer internally is 'Well it is only a few customers', we'll be fine.

 

My company did that for 5 years and CLOSED when they realized they lost all their  big customers and the small ones hated them.

 

Verizon needs to realize that if they have the attitude for the customer to conform to Verizon's needs as opposed to Verizon conforming to the customers needs, they will lose them.

 

I consider myself a bigger home customer, at $192 a month  (TV/Essentials, internet and phone).  You start losing these, a few start to really add up.  This is RECURRING revenue, which costs alot of time to nurture and setup and shouldn't take alot of time to keep, but if you don't communicate, you will lose them.

 

I am also seriously thinking of leaving when my contract expires in September, and it is too bad because I LOVE FIOS!

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Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009

Re: BBC America - HD

Message 8 of 13
(5,952 Views)

The problem is that Verizons customer base for FIOS keeps increasing, not shrinking. So as long as the revenue keeps going toward the positive and they gain more customers than they loose, they will not change.

 

So far the only thing that they've changed is that the growth is not as high as they hoped for, so they slowed down the expansion of fios and are focusing on re-inforcing their current base. But so long as the profit goes up and not down, it is unlikely that they will pay much attention.




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Error exists between keyboard and chair.
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Bronze Contributor II
Bronze Contributor II
Posts: 188
Registered: ‎08-04-2008

Re: BBC America - HD

Message 9 of 13
(5,733 Views)

Don't expect much of anything new until later in the Summer when channel capacity will be available.

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Bronze Contributor II
Bronze Contributor II
Posts: 206
Registered: ‎11-21-2008

Re: BBC America - HD

Message 10 of 13
(5,731 Views)

 

>Don't expect much of anything new until later in the Summer when channel capacity will be available

 

Thats fine!  BUT TELL US!  Without ANY kind of announcement, even one "We need to wait until end of summer, but then WATCH OUT!" or something like that.  Right now, it really looks like they don't care and are being very arrogant.

 

 

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