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CAN'T watch new channels Ultra(1670 fiesta 1690 cine 1692 Mexico 1730 kids) in DVR box

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Posts: 3
Registered: ‎05-03-2012

CAN'T watch new channels Ultra(1670 fiesta 1690 cine 1692 Mexico 1730 kids) in DVR box

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Have 2 boxes, 1 is a DVR. Can see all the new ULTRA channels (channels 1670 ultra fiesta, 1690 ultra cine, 1692 ultra Mexico, 1730 ultra kids) in non DVR box, when I go to DVR box, it tells me that I can't see them and after performing tests with the agent, it states that I should exchange the box. What gives? Is there another way to see these channels on the DVR box, or MUST I change the box for a new DVR? Would talking to a human in support work?

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Gold Contributor V
Gold Contributor V
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Registered: ‎08-05-2008

Re: CAN'T watch new channels Ultra(1670 fiesta 1690 cine 1692 Mexico 1730 kids) in DVR box

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What model is the DVR? is it a 6416? If so, then you need a new box to see them.

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Registered: ‎05-03-2012

Re: CAN'T watch new channels Ultra(1670 fiesta 1690 cine 1692 Mexico 1730 kids) in DVR box

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Thanks Matcarl, I will check this PM when home.  

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Registered: ‎05-03-2012

Re: CAN'T watch new channels Ultra(1670 fiesta 1690 cine 1692 Mexico 1730 kids) in DVR box

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Man Happy Used my iphone DVR Manager and it is a QIP6416, so off to Verizon the box goes.  Will update this thread when the new one comes in and I verify it works.  Matcarl, thanks again.

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Nickel Contributor
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Registered: ‎12-14-2008

Re: CAN'T watch new channels Ultra(1670 fiesta 1690 cine 1692 Mexico 1730 kids) in DVR box

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@Esperanto wrote:

Have 2 boxes, 1 is a DVR. Can see all the new ULTRA channels (channels 1670 ultra fiesta, 1690 ultra cine, 1692 ultra Mexico, 1730 ultra kids) in non DVR box, when I go to DVR box, it tells me that I can't see them and after performing tests with the agent, it states that I should exchange the box. What gives? Is there another way to see these channels on the DVR box, or MUST I change the box for a new DVR? Would talking to a human in support work?


Thos are MPEG4 channels so you need a box that can decode MPEG4 channels.

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