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CAN'T watch new channels Ultra(1670 fiesta 1690 cine 1692 Mexico 1730 kids) in DVR box

CAN'T watch new channels Ultra(1670 fiesta 1690 cine 1692 Mexico 1730 kids) in DVR box

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Contributor Esperanto
Contributor
Posts: 3
Registered: ‎05-03-2012

Have 2 boxes, 1 is a DVR. Can see all the new ULTRA channels (channels 1670 ultra fiesta, 1690 ultra cine, 1692 ultra Mexico, 1730 ultra kids) in non DVR box, when I go to DVR box, it tells me that I can't see them and after performing tests with the agent, it states that I should exchange the box. What gives? Is there another way to see these channels on the DVR box, or MUST I change the box for a new DVR? Would talking to a human in support work?

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Gold Contributor V
Gold Contributor V
Posts: 1,426
Registered: ‎08-05-2008

What model is the DVR? is it a 6416? If so, then you need a new box to see them.

Contributor Esperanto
Contributor
Posts: 3
Registered: ‎05-03-2012

Thanks Matcarl, I will check this PM when home.  

Contributor Esperanto
Contributor
Posts: 3
Registered: ‎05-03-2012

Man Happy Used my iphone DVR Manager and it is a QIP6416, so off to Verizon the box goes.  Will update this thread when the new one comes in and I verify it works.  Matcarl, thanks again.

Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎12-14-2008

@Esperanto wrote:

Have 2 boxes, 1 is a DVR. Can see all the new ULTRA channels (channels 1670 ultra fiesta, 1690 ultra cine, 1692 ultra Mexico, 1730 ultra kids) in non DVR box, when I go to DVR box, it tells me that I can't see them and after performing tests with the agent, it states that I should exchange the box. What gives? Is there another way to see these channels on the DVR box, or MUST I change the box for a new DVR? Would talking to a human in support work?


Thos are MPEG4 channels so you need a box that can decode MPEG4 channels.

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