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I realize that Verizon and CBS had contracting issues at the end of 2018 - but CBS is now back on TV but you can't find channels on the guide. Was Verizon so ticked off by the contract dispute that they chose to eliminate CBS from the guide??? Makes programming impossible. FIX IT NOW!
I get WUSA (for me it is channel 519).
Has been working fine.
As other suggested, try power reset of box.
I can manually tune to the channel but even after several setbox resets it will not show 509 on the guide -- which means you can't program anything from CBS.
I am in Fairfax County, VA if it matters -- which it might to other Fairfax County residents - but not so sure that Verizon gives a crap.
Is your guide set to “All Channels”? Can you search for a CBS show? Try going to the Guide and hitting the blue B button and search for a CBS show and see if you can record it the way. Not a permanent fix but worth trying.
So when you tune manually and then hit guide, what does it show?
Have you tried the fix FiOS issues under support?
CBS is finally back on my guide. Perhaps Fios finally relented and decided to put the station back in the mix or maybe it was just my TV that was effected. I do not know. I do know that Fios never did anything to contact me to figure out the problem and left me floundering.