Can't login to HBO GO

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎07-04-2011

Re: Can't login to HBO GO

Message 51 of 66
(11,677 Views)

i posted back in july and still can't access hbo go. i can access max go just fine. i've contacted verizon twice still with no resolution.

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Contributor
Contributor
Posts: 1
Registered: ‎03-27-2012

Re: Can't login to HBO GO

Message 52 of 66
(11,254 Views)

I was having this same issue until about 5 mins ago.

 

I actually got a fantastic rep on the live chat. He noted that I was not logging in with my primary user id (which I had no idea what it was and had never even used). Once he verified my info, he gave me the primary user id and a temp password, as soon as I logged into Verizon with the temp password it made me change it. I immediately went to HBO Go to try to login with the new user id and password and I was able to get in with no problems.

 

If you are getting the message that you are not subscribed to HBO when you try to login, contact Verizon and ask them if you are using your primary login id or not.

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Contributor
Contributor
Posts: 1
Registered: ‎05-15-2012

Re: Can't login to HBO GO

Message 53 of 66
(10,754 Views)

Running VZ_Activation fixed it.  The FIOS guys either didn't run it or ran it wrong, yet I had service on internet and cable.

It cost me 3 hours including 40 min with tech support accesing my computer for them to come up with this.

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Contributor
Contributor
Posts: 2
Registered: ‎06-25-2012

Re: Can't login to HBO GO

Message 54 of 66
(10,365 Views)

You also need a VERIZON.NET account...i had a verizon.com account, but did not have an activated verizon.net account.  Make sure to do this, and hopefully this will solve a lot of people's problems.  VERIZON.COM and VERIZON.NET are two separate things, but they will link tgether, and the VERIZON.NET account is the HBOGO uses. 

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Can't login to HBO GO

Message 55 of 66
(10,284 Views)

From my experience, the issue comes from the user id.  Most people that have this problem had a VZ username prior to setting up their FiOS TV service and they are trying to use that username, without having done the activation via the website with their order number.

 

So if that sounds like it might be you, then go to http://activate.verizon.net and use your order number and zip code to complete the activation OR you can use your generic vze user id that verizon establishes for you when you sign up for TV and Internet through fios, OR you "should" be able to do it with your email address, and then you should be able to use your FiOS TV Online services.

 

Please try it and report back if it's still giving you an issue.

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Contributor
Contributor
Posts: 1
Registered: ‎07-04-2012

Re: Can't login to HBO GO

Message 56 of 66
(10,252 Views)
Having the same problem...don't understand why i can't log on to hbogo . I have a verizon acct. really do not want to spend most of tomorrow morning on the phone with Verizon. I know a couple of folks that have Comcast and the have no problems hooking up to their premium channels. Currently using iPad 2 though that shouldn't make any difference , right ?
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Contributor
Contributor
Posts: 1
Registered: ‎07-09-2012

Re: Can't login to HBO GO

Message 57 of 66
(10,173 Views)
Same problem here. Pain in the butt. How did U get it resolved?
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Contributor
Contributor
Posts: 1
Registered: ‎07-15-2012

Re: Can't login to HBO GO

Message 58 of 66
(10,107 Views)

Same problem here! I was using it fine until about a week ago it told me to subscribe.

 

The only thing that changed is I signed up to move our services to our new place on July 30th. but it still includes HBO.  

 

I can't figure it out or find any answers.  

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Contributor
Contributor
Posts: 1
Registered: ‎07-15-2012

Re: Can't login to HBO GO

Message 59 of 66
(10,105 Views)
This worked perfectly. I also used the full Verizon.net email address that I was given after activating my account to login to HBO go!
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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Can't login to HBO GO

Message 60 of 66
(9,957 Views)

which method worked perfectly for you?   Mine worked for me,   also Message 10 of this thread seemed to do something similiar and it worked for him too,   Click the link and try both suggestions if you are still having trouble.  

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