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Canceling order the same day

Canceling order the same day

Contributor banur
Posts: 2
Registered: ‎04-16-2019
Message 1 of 2

I made a change to my verizon plan online, but on reviewing the details found out that this is not the best deal for me. I am trying to revert my plan state to what it was a few hours back before I made the order and agent tells me that this is not possible.  Am I not allowed to cancel an online order (change to an existing FIOS plan) on the same day?

Moderator Moderator
Posts: 9,127
Registered: ‎03-18-2013
Message 2 of 2

Hi banur,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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