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Canceling order the same day

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banur
Contributor
Contributor
Posts: 2
Registered: ‎04-16-2019

Canceling order the same day

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I made a change to my verizon plan online, but on reviewing the details found out that this is not the best deal for me. I am trying to revert my plan state to what it was a few hours back before I made the order and agent tells me that this is not possible.  Am I not allowed to cancel an online order (change to an existing FIOS plan) on the same day?

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LawrenceC
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Posts: 10,951
Registered: ‎03-18-2013

Re: Canceling order the same day

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Hi banur,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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