Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

Changed internet and TV Package plus ordered new box.

Reply
Indi1
Contributor
Contributor
Posts: 2
Registered: ‎02-10-2010

Changed internet and TV Package plus ordered new box.

Message 1 of 5
(4,721 Views)

On 2/7 I Changed internet and TV Package plus ordered new box.  How can this possibly take a week to see the new channels and increaased internet speed?  I have tried to call, Live Chat and the avatar guy. I cant even figure out how long till the new box ships.  Is this normal?  It used to be that you would see the changes the same day.

4 REPLIES 4
ekem015
Bronze Contributor II
Bronze Contributor II
Posts: 371
Registered: ‎12-15-2009

Re: Changed internet and TV Package plus ordered new box.

Message 2 of 5
(4,719 Views)

The order cannot be processed until the STB is received and activated:

 

http://forums.verizon.com/t5/FiOS-TV-Programming/VERIZON-Stinks-sell-your-stock-now-and-buy-Google/m...

Indi1
Contributor
Contributor
Posts: 2
Registered: ‎02-10-2010

Re: Changed internet and TV Package plus ordered new box.

Message 3 of 5
(4,715 Views)

This has nothing to do the the box. The box is simply an upgraded box for one room. That does not stop the additional channels from being added.  This is an existing account.  And the box certainly does not have anything to do with increasing the internet speed.

ekem015
Bronze Contributor II
Bronze Contributor II
Posts: 371
Registered: ‎12-15-2009

Re: Changed internet and TV Package plus ordered new box.

Message 4 of 5
(4,674 Views)

I agree that is how things *should* be, but that is not how Verion's ordering system works. As is discussed in that thread I linked, where that user has a problem similar to yours, the Verizon ordering system needs that STB to be activated before the rest of the order is processed. Just the way it is.

tsauter
Silver Contributor II
Silver Contributor II
Posts: 372
Registered: ‎09-15-2009

Re: Changed internet and TV Package plus ordered new box.

Message 5 of 5
(4,598 Views)

Ekem015 is correct. The Verizon ordering system only allows 1 ticket per acount at any one time. So, if you want to change packages and order a new box(and get the new channels right away), you have to call and change packages, then wait for them to update. Then call back and order the new box. If done in that order you will get your new channels within 24 hours and not have to wait for the box to arrive to have everything update.



"If your problem has been solved, please mark it as such. Don't forget to hand out your Kudos!"
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.