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Channel Guide - lacking content

Channel Guide - lacking content

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Gold Contributor VII
Gold Contributor VII
Posts: 1,778
Registered: ‎05-14-2009
Message 1 of 23
(9,442 Views)

Why does the Channel guide seem to be pretty lame?  We've had Fios TV for about 2 months and I have to admit the information provided in the channel guide is not always accurate or simply lacks.

 

We switched from DirecTV and 99% of the time it was accurate and complete.  One thing that I miss terribly is the year of the show.  My wife and I enjoy watching HGTV and Foodtv.  When using DirecTV it would always display the year the show was made and we would decided to either watch it or something else if it was old.  Now with Fios the year is hardly ever displayed (very inconsistent) and we have to watch the show a few minutes to decide if we saw that episode.  

 

Wanna talk about a high-tech TV system with low-tech attributes.  I hope someone at Verizon reads this and responses or takes this to the company suggestion box.

 

Thanks, Jim

 

22 REPLIES 22
Contributor tnt010
Contributor
Posts: 1
Registered: ‎06-12-2009
Message 2 of 23
(9,352 Views)

I agree completely.

Not only does it give next to no information it says that shows that are 20 years old are new.

What I want to see is the year the show aired along with the series #, I want it to state when it is the season finally and series finally. I also want to be able to see if it is a new show right off of the guide without having to push the info button. These are not impossible requests Dish network does it and if they can do it so can verizon. I know for me if they can not figure this out soon I will switch to a company that can.

Bronze Contributor II
Bronze Contributor II
Posts: 110
Registered: ‎01-19-2009
Message 3 of 23
(9,243 Views)
I completely agree.  It is for this reason, and the lame Reminders, that I will be going back to DirectTV when my contract with FIOS is up.
Bronze Contributor I
Bronze Contributor I
Posts: 58
Registered: ‎01-15-2009
Message 4 of 23
(9,230 Views)

I’ve got to agree as well. FiOS is superior to Comcast in so many ways but one area they definitely lag behind is the horrible quality of the information presented in on-screen channel guide. Not only is the content lacking, one of my biggest beefs is just how INACCURATE the program listings seem to be. I get annoyed when I see something on the guide I want to watch but when I click on it an entirely different program is on. I’ve been a subscriber for a year now and this problem has been present since day one. When you rely on these ridiculously erroneous listings to program the DVR it really gets frustrating.

 

I do love my FiOS, I just wish they would do something about the Channel Guide. As jumpin68ny said “talk about a high-tech TV system with low-tech attributes.  I hope someone at Verizon reads this and responds or takes this to the company suggestion box “

Contributor broadws
Contributor
Posts: 3
Registered: ‎06-18-2009
Message 5 of 23
(9,141 Views)

The Fios TV guide is horrible. The picture is great but if you can not find the program you will never see it. Comcast had a much better guide. And Comcast was not great so that tells you where Fios is. Here is what Comcast had and what Fios needs:

 

1. A good movie menu that shows all the movies that are on for a particular time. In alphabetical order would work.

2. The names of the actors in the movie, along with directors and date of release in the description section.

3. Good movie description that does not require multiple selections drill down so that you can read it.

4. A four STAR rating for all movies.

5. A selection that shows all the future viewing times the show will be presented. 

6. Favorites - should be able to add a favorite any time from the channel you are watching.

7. Search - search is useless the way it is. - Look at Comcast for a pretty good search. I could search on Sports- Baseball- and see all the games that are currently showing with the channels - low def and hi def on the same page.

8. Accurate information. The shows are not what the guide always states.

 

In fact even this forum software is terrible as well. The spell checker is lame.

 

 

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008
Message 6 of 23
(9,138 Views)

@broadws wrote:

6. Favorites - should be able to add a favorite any time from the channel you are watching.

 


You can do that. While watching a channel, if you want to add it to either of your Favorites lists, just hit the Options button on the remote and select either Favorites 1 or Favorites 2. You can easily remove a channel from a Favorites list the same way.

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248

Copper Contributor MisterBill
Copper Contributor
Posts: 17
Registered: ‎06-19-2009
Message 7 of 23
(9,078 Views)

@broadws wrote:

5. A selection that shows all the future viewing times the show will be presented. 


I see that option. Maybe you are looking for it in a different way. I just switched to FiOS from Cablevision, and the FiOS guide is far superior to what CV has. The only thing I haven't found is a way to easily skip to a future day without scrolling through the entire time. CV had that (of course then it would hang your TV while it downloaded that info, or even the program info if it did not have the detail!).

 

What I would really like to see is the New/Repeat indicator on the main guide screen, and have it be accurate. CV showed it but only in the detail. It was generally accurate. It has to be a bug in the Verizon box code because that indicator should be readily available and correct.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008
Message 8 of 23
(9,079 Views)

@MisterBill wrote:
The only thing I haven't found is a way to easily skip to a future day without scrolling through the entire time. CV had that (of course then it would hang your TV while it downloaded that info, or even the program info if it did not have the detail!).

You can easily skip a day forward or backward. When viewing the Guide (full or mini) just hit the Skip Forward key on the remote (the oval key to the right of the DVR button) to go to the next day, and the Skip Backward Key (the oval key to the left of the DVR key) to go back a day (but you can't go back to a day earlier than the current day). Just keep hitting the appropriate key to skip to the next day.

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008
Message 9 of 23
(9,077 Views)

@MisterBill wrote:

 

What I would really like to see is the New/Repeat indicator on the main guide screen, and have it be accurate. CV showed it but only in the detail. It was generally accurate. It has to be a bug in the Verizon box code because that indicator should be readily available and correct.


I agree, it would be nice if it were on the main guide screen, there certainly appears to be plenty of room on the bottom line to include that indicator. The info is available, but you have to hit the Info button to see it. And, and this the worst part, it is almost never correct, so at least for now, there would really be little benefit to having it visible on the main page. Apparently the Guide data provider, FYI Television, can't supply accurate information about whether an episode is new or a repeat. I keep hoping Verizon will finally give FYI the boot and get a guide data provider that can provide accurate data, but we have been waiting for this for a very long time......

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248

Nickel Contributor
Nickel Contributor
Posts: 39
Registered: ‎06-17-2009
Message 10 of 23
(9,055 Views)

personally id like a Font size option. I dont think anyone has one but still

 

Font size or maybe even Font style

 

 

user customization is key for me

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