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Chapter view thumbnails not showing.

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎11-17-2011

Chapter view thumbnails not showing.

Message 1 of 21
(2,663 Views)

I'm having difficulty getting any Chapter view thumbnail to display.  Always says "Thumbnail Not Available".  

 

Is this a feature that just does not work at this time?

 

Regards,

Don 

20 REPLIES 20
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008

Re: Chapter view thumbnails not showing.

Message 2 of 21
(2,662 Views)

@frolicnj wrote:

I'm having difficulty getting any Chapter view thumbnail to display.  Always says "Thumbnail Not Available".  

 

Is this a feature that just does not work at this time?

 

Regards,

Don 


Where are you located? I know that some weeks ago people in CA were seeing that, but where I am (North Texas) most of the recordings do seem to show the thumbnails. Not all, but most.

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎11-17-2011

Re: Chapter view thumbnails not showing.

Message 3 of 21
(2,660 Views)

Hi MJustin,

 

I'm in New Jersey.

 

Don

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Contributor
Contributor
Posts: 2
Registered: ‎01-02-2012

Re: Chapter view thumbnails not showing.

Message 4 of 21
(2,597 Views)

I am having the same problem in MD.  I called Verizon FIOS suppost and the sent me a new DVR STB and it did not fix the problem

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008

Re: Chapter view thumbnails not showing.

Message 5 of 21
(2,593 Views)

@fishndude wrote:

I am having the same problem in MD.  I called Verizon FIOS suppost and the sent me a new DVR STB and it did not fix the problem


There is nothing broken in your DVR, the problem is apparently in the Verizon site that provides the TV signals to your area .At least that is what I have been told.

 

As I said in my earlier response in this thread, here in North Texas (DAC 1, VHO 1) the thumbnails are pretty much always present. I just checked two of my most recent recordings and sure enough, the chapters thumbnails are there. And for me at least I find the thumbnails very useful.

 

Keep in mind that the chaptering function still works even if the thumbnails don't appear, the time indicators are accurate as far as I can tell so they can still be used to skip through the recording, it is just somewhat more difficult to decide where you want to be.

 

OK, one in NJ the other in MD. And I know that some time back someone from CA wasn't seeing them. Anybody else want to chime in with their locations where the thumbnails are not available?

 

I will try to get some Verizon attention to this issue.

 

Edit: I have pointed Verizon support to this thread to see if we can get some help. Also I see that Mark has chimed in also from MD as another user that sees only the blank chapters, no thumbnails.

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

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Platinum Contributor III
Platinum Contributor III
Posts: 6,819
Registered: ‎08-23-2008

Re: Chapter view thumbnails not showing.

Message 6 of 21
(2,591 Views)

I am in MD and have just ignored the issue. Running on the Cisco 435, and the chapters are there with blank boxes. It does help skip the FF when the box locks up durring a DVR playback. But then you must estimate where you were, and go back and forth. So it is a trade off. Oh yea the lockup power off and on takes you to the start, not like when you are viewing buffered content durring a pause. Perhaps the bug board will become more active once this holiday stuff is over.

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011

Re: Chapter view thumbnails not showing.

Message 7 of 21
(2,579 Views)

This is not location based or equipment based because we have been able to reproduce it here. Please record a show on channel 183 and let me know if you see the thumbnails there.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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Gold Contributor V
Gold Contributor V
Posts: 1,426
Registered: ‎08-05-2008

Re: Chapter view thumbnails not showing.

Message 8 of 21
(2,561 Views)

Does that mean it only works on channel 183???

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008

Re: Chapter view thumbnails not showing.

Message 9 of 21
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@Anthony_VZ wrote:

This is not location based or equipment based because we have been able to reproduce it here. Please record a show on channel 183 and let me know if you see the thumbnails there.


Since I have posted in this thread and said I generally do have the thumbnails available I thought I would also respond here.

 

In North Texas (VHO 1) I recorded truTV (183) last night and yes, I do have chapters with thumbnails on the recording.

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011

Re: Chapter view thumbnails not showing.

Message 10 of 21
(2,548 Views)

No, I was seeing if its happening on a channel basis for you or if its something else.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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