Chapter view thumbnails not showing.

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Contributor
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Posts: 1
Registered: ‎01-05-2012

Re: Chapter view thumbnails not showing.

Message 11 of 21
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Anthony_VZ -- After seeing your message, I recorded an hour on channel 183 and the thumbnails did NOT show up.

 

I have a new Motorola QIP-7232 and noticed this problem from the first day I got IMG 1.9. I would say that the thumbnails do show up for less than 5% of the programs I have recorded. I haven't figured out any pattern because they display so infrequently. Even when they do show up, they don't always populate for the entire duration. For example, for a two hour movie, the thumbnails might display for the first 90 minutes or so and the last handful of thumbnails contain the "thumbnail not available" error.

 

I have tried rebooting the DVR, rebooting the router, changing the IMG to SD mode, and running the self-support tools in the DVR menu ("Fix common DVR problems", etc.) and NOTHING helps.

 

I am in the Southeastern PA region (northern Philly suburbs) and am willing to assist VZ with troubleshooting this problem.

 

Thanks!

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Employee Emeritus Employee Emeritus
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Posts: 3,216
Registered: ‎02-24-2011

Re: Chapter view thumbnails not showing.

Message 12 of 21
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I have sent you a private message to get more info.

Anthony_VZ

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Contributor
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Posts: 2
Registered: ‎11-28-2011

Re: Chapter view thumbnails not showing.

Message 13 of 21
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I just got the 1.9 update last night. I'm not seeing the chapters. Are they only going to be on new recordings going forward, or should my previously recorded shows have them as well?

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Silver Contributor II
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Posts: 287
Registered: ‎10-26-2008

Re: Chapter view thumbnails not showing.

Message 14 of 21
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For me it is a mixed bag. On the information bar near the bottom of the screen there is a small up arrow that engages the thumbnails. Recordings made just a few days before the IMG update do have thumbnails, as do current recordings. But recordings made months ago do not. 

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Bronze Contributor II
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Posts: 175
Registered: ‎08-27-2011

Re: Chapter view thumbnails not showing.

Message 15 of 21
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I am in NY, and the thumbnail chapters DO NOT show up.  Totally blank.

 

I've recorded things on 4 or 5 different channels since 1.9 was downloaded.  No Luck.  Also, shows previously recorded before the switch, do not work either.

 

I hope this is a problem that is resolved quickly.

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Registered: ‎04-12-2012

Re: Chapter view thumbnails not showing.

Message 16 of 21
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Some recorded programs have the chapters. Others do not. Is there something I have to do to get chapters to show up on all recorded programs?

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Employee Emeritus Employee Emeritus
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Registered: ‎02-24-2011

Re: Chapter view thumbnails not showing.

Message 17 of 21
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The next software update will address the thumbnail problems. I apologize for the invoncenience until then.

Anthony_VZ

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Registered: ‎06-08-2012

Re: Chapter view thumbnails not showing.

Message 18 of 21
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I Have 2 DVRs and Both Show Chapters but Thumbnails seem to be Totally Ransom, Mostly not there. Its a Nice rare Suprise then Thumbnails are there. Listen we are New And Extremely Appreciative of FIOS, especially after Divorcing God Forbidden Time Warner. Anyway I use to say EVERYTHING Works, But now it Everything except Thumbnails. I've had Series Recordings and Same channel and time and all, and maybe 10-20% you will see a Thumbnails, then 80-90% No Thumbnails. Cannot seen to Pin it on any one Thing. And both DVD's are the 500GB Models...HELP!!!  I Want to Say EVERYTHING WOrks AGAIN and Bragg to Neighbors still with Time Warner!. I Can Really Sell this stuff!!

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Platinum Contributor III Platinum Contributor III
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Posts: 5,173
Registered: ‎08-05-2008

Re: Chapter view thumbnails not showing.

Message 19 of 21
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@candidman wrote:

I Have 2 DVRs and Both Show Chapters but Thumbnails seem to be Totally Ransom, Mostly not there. Its a Nice rare Suprise then Thumbnails are there. Listen we are New And Extremely Appreciative of FIOS, especially after Divorcing God Forbidden Time Warner. Anyway I use to say EVERYTHING Works, But now it Everything except Thumbnails. I've had Series Recordings and Same channel and time and all, and maybe 10-20% you will see a Thumbnails, then 80-90% No Thumbnails. Cannot seen to Pin it on any one Thing. And both DVD's are the 500GB Models...HELP!!!  I Want to Say EVERYTHING WOrks AGAIN and Bragg to Neighbors still with Time Warner!. I Can Really Sell this stuff!!


Agreed, I experience the same thing. I recorded three programs earlier tonight, all three have thumbnails. But a program I recorded last night does not, and I looked at several others recorded this week and last and none had the thumbnails. No pattern that I can see.

 

I think chaptering is a great tool, I just wish Verizon would follow through and make it work as it should.

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

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Contributor
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Posts: 1
Registered: ‎04-10-2020

Re: Chapter view thumbnails not showing.

Message 20 of 21
(453 Views)

No Thumbnails in Warrington PA.

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