DON'T RECEIVE ALL THE CHANNELS I USED TO
hondavic
Newbie

I JUST MOVED AND HAD MY SERVICES MOVED AND REESTABLISHED TO MY NEW HOME, BUT NOW I'M MISSING SOME 40 CHANNELS FROM MY LINEUP, WHAT HAPPENED? THE CUSTOMER REP CONNECTED TO ME TO TECH SUPPORT BUT CALL WAS DISCONNECTED AFTER 30MINS. IF SOMEONE KNOWS PLEASE REPLY

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Re: DON'T RECEIVE ALL THE CHANNELS I USED TO
spacedebris
Master - Level 2

Probably one of a couple of different issues.

It could be that you are on a different package than you were at your old location. Many of the older packages (depending how long you had service at the old location) are not available anymore. And you may have changed from something like the old "essentials" package to the new "Prime HD" package, which has much fewer channels.

Now you didnt say how far you moved. Many local and even some cable channels are only available in certain areas. So you may have moved to an area that no longer carry's some channels. This really should only be a handful, not 40 channels. But it could account for some.

Do the channels say "not subscribed" or are they just not listed on the guide or do they say "not available"?

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Re: DON'T RECEIVE ALL THE CHANNELS I USED TO
hondavic
Newbie
I only moved a block away in the area code 08105. That's what they told me but that's not fair I haven't had the service more than a year and now they changed it. That's not fair. So now all the rep promised me was all lies. Now I have no benefits to signing on as a new customer like he promised. Should have kept my old package and channels.
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Re: DON'T RECEIVE ALL THE CHANNELS I USED TO
film111
Specialist - Level 1

As much as I like the Verizon service, they do have some sleazy business practices when it comes to subscribers. Don't feel bad, because they screwed the majority of us and removed channels from our packages.  This is a ploy to get people to pay more for their ULTIMATE package...where you can get the lost channels back...but you're forced to also take a bunch of channels that you have no interest in...and pay more for them.  Nothing we can do about it.  Me,..I'll never take the ULTIMATE package...bercause I resent being coerced to. 

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