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Disappointed w/Tech Support

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Contributor
Contributor
Posts: 1
Registered: ‎04-05-2012

Disappointed w/Tech Support

Message 1 of 6
(817 Views)

I had called recently to ask about fixing a local problem with a Local Access Channel(Ch. 42) here in Jersey.  I was on the phone with the Tech for a while, put me on hold a few times and on the third try she came back on and disconnected the call with me.  Before the call started she asked me for my phone numbers in case we got disconnected she would be able to call me back.  Guess what, she never called me back and left me hanging with my original issue.  Please fix Channel 42 in the So. Jersey Line Up.  I have spoken to 5 of my fellow Fios viewers and they too are having problems with Channel 42(NBCRHS Local Channel). The channel is pixelating with small boxex all over the place and another channel is mixing in with it.  We all enjoy watching our local HS team sports, but as of now all we see is pixels!!  I wish someone at Verizon would see this and either call me back or rectify the problem, so I can write back and say what good support I get from Verizon.  I'll be watching.

 

 

5 REPLIES 5
Nickel Contributor
Nickel Contributor
Posts: 37
Registered: ‎04-11-2012

Re: Disappointed w/Tech Support

Message 2 of 6
(757 Views)

good luck shane - my experience has shown me that Verizon SAY what they think we wanna hear, but when it comes to real resolution they really don't care.

 

I got disconnected mid-convo today too...no call back either.

 

Silver Contributor II
Silver Contributor II
Posts: 342
Registered: ‎02-11-2011

Re: Disappointed w/Tech Support

Message 3 of 6
(691 Views)

The disappointment that exists with verizon is something more and more people are starting to learn about after they sign up for fios especially when it comes to resolving issues that exist with the service. By now almost everyone has at one point dealt with someone at verizon who has hung up on them when they needed their assistance or were put on hold where at some point you get disconnected where you have to call again to start the whole process all over again. It appears to people because of this kind of treatment that verizon simply does not care after they have enticed you to sign up with them for a contract where once they have your money they no longer care about you which is the same exact mindset that exists with comcast who win awards for the worst customer service in the country every single year. If you were to take a look at the idea exchange a lot of the complaints are that people are fed up with the treatment of customers by verizon where it is pretty much to be expected that they will not resolve anything as you are on your own to try to get things corrected. The forums should exist where employees should pass things on to the proper group rather than it being about customers doing the jobs of employees for them. Since you are in new jersey you should be aware of the fact that new jersey is close to passing a law that will penalize companies like verizon for shipping american jobs overseas especially those call center jobs because people can barely make out what some of the verizon employees are saying on the phone when they speak to someone who is a employee who is on another continent.

Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: Disappointed w/Tech Support

Message 4 of 6
(684 Views)

@BShane wrote:

I had called recently to ask about fixing a local problem with a Local Access Channel(Ch. 42) here in Jersey.  I was on the phone with the Tech for a while, put me on hold a few times and on the third try she came back on and disconnected the call with me.  Before the call started she asked me for my phone numbers in case we got disconnected she would be able to call me back.  Guess what, she never called me back and left me hanging with my original issue.  Please fix Channel 42 in the So. Jersey Line Up.  I have spoken to 5 of my fellow Fios viewers and they too are having problems with Channel 42(NBCRHS Local Channel). The channel is pixelating with small boxex all over the place and another channel is mixing in with it.  We all enjoy watching our local HS team sports, but as of now all we see is pixels!!  I wish someone at Verizon would see this and either call me back or rectify the problem, so I can write back and say what good support I get from Verizon.  I'll be watching.

 

 



Was this issue with channel 42 resolved? I am a very happy customer and do try to help. No I do not work for Verizon I am one of those customers that likes to help when I can. This is an old post where it was the users only post, so I guess it was resolved. Yes some people will have issues when you service a few million. Just as stated, the cable companies are the same way. So I have been very happy with my FiOS.

 

The Verizon Contact Us link at the bottom of each page is the fastest way to get something resolved. I like the chat when available and have used it many times.

 

Best Regards

 

Contributor
Contributor
Posts: 2
Registered: ‎07-15-2012

Re: Disappointed w/Tech Support

Message 5 of 6
(614 Views)

my tv is not working.

Bronze Contributor I
Bronze Contributor I
Posts: 53
Registered: ‎07-05-2012

Re: Disappointed w/Tech Support

Message 6 of 6
(594 Views)

The problem with Verizon's customer service and tech support is that their people are only trained to handle the most basic of needs.  If you want to add or drop HBO they can help, but pretty much anything else and you're out of luck.  I called tech support last year because my computer would no longer connect to the router wirelessly and I advised the agent that the router had probably gone bad (I work in the IT field, so I know about these things).  Even though things had been working flawlessly for 3 years, the tech support agent blamed the problem on interference inside my home ( I have noticed over the years that it is always Verizon's policy to blame the customer first).  After about 20 minutes of arguing with the guy that there were obviously no new sources of interference, he agreed to send out a new router - apparently Verizon is very reluctant to do this, and only as a last resort.  Sure enough, the minute I got the new router connected everything was fine. 

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