Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

FIOS Mobile app TV listings dont work

Reply
ZandorRI
Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎07-29-2014

FIOS Mobile app TV listings dont work

Message 1 of 8
(3,436 Views)

Yet another problem.   Smiley Mad

 

When I want to record a show when I'm away from home I can't.

I can't get the TV listings to appear unless I'm connected to my home WiFi.

Now my app worked just fine before Verizon updated it. (Galaxy S3 Android)

Verizon should let us continue to use a working application and not force an update.

 

What happens when I launch it without WiFi is:

I get a blank listing of the TV channels, then I go into the settings and select HD only and BAM....

 

ERROR:

We apologize, but we are unable to process your request at this time.

Please try again in a few minutes.

Error Code: 200

 

I have cleared the cache and App data to start fresh, no difference.

I uninstalled & reinstalled same thing.

My phone is a registered device with my FIOS account.

I sent an email which was useless, they just send an automated response. This is unacceptable!

 

So what gives?

Why won't the TV listings display when on 3G/4G LTE?

I even enabled WiFi when I was mobile against my better judgement and same thing.

What use is it if I can only get the listings when I'm connected to my home WiFi?

If I'm home I can just turn on the TV guide menu to schedule and don't need the mobile App.

 

So, in essence the App is useless.

I have not tried the other features, my main use was to schedule a recording if I was away from home.

 

So... does anyone have any ideas or other suggestions?

 

 

7 REPLIES 7
Verizon_Support
Employee Employee
Employee
Posts: 3,214
Registered: ‎04-10-2013

Re: FIOS Mobile app TV listings dont work

Message 2 of 8
(3,391 Views)

Hi ZandorRI,

 

Sorry to hear that you're having this problem. We would be happy to take a look. We're going to send you a link to your inbox that you can use to chat with us directly in private in order for us to escalate this issue for you. Please check your inbox and utilize the link at your convenience. We're available 24/7 via that link.

 

Thanks,

CJ

cstockl
Contributor
Contributor
Posts: 4
Registered: ‎06-21-2015

Re: FIOS Mobile app TV listings dont work

Message 3 of 8
(3,371 Views)

I have having the same issue. No TV listings unless connected to WiFi.

J49erfan
Contributor
Contributor
Posts: 1
Registered: ‎06-22-2015

Re: FIOS Mobile app TV listings dont work

Message 4 of 8
(3,346 Views)
I've been having the same issue since the app updated. The app used to work great, now, as you said, it's basically worthless. Need help verizon!
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,984
Registered: ‎11-04-2008

Re: FIOS Mobile app TV listings dont work

Message 5 of 8
(3,331 Views)

I jsut tried it from from Samsung S4. Both via my work wifi and via 4G.

Both get listings with no issue.

What platform and version are you running? I am running version 3.6.7/

Have you tried leaving feedback under help?

I have heard the developers are good about getting back to people with issues.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Cjolivier
Contributor
Contributor
Posts: 1
Registered: ‎07-18-2015

Re: FIOS Mobile app TV listings dont work

Message 6 of 8
(3,166 Views)
What is the issue? Is there a fix? I am having the same issue.
ZandorRI
Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎07-29-2014

Re: FIOS Mobile app TV listings dont work

Message 7 of 8
(3,048 Views)

As I said above I am on the Samsung Galaxy S3

 

The app worked fine until that update. And no new update available.

I haven't had time to address the issue any further or click the link provided to me via email.

I've been taking care of my mother who broke her hip this winter which has me flat out busy.

I'm hoping to try and see if it's resolvable over the next few days.

 

But I'm glad that I'm not the only one with issues.

Bottom line is even though I'm not able to use the app, it is very disappointing but it's not life threatening.

 

BTW, I just checked it and it hasn't changed.

Launched the app shows blank TV Listings.

If I try and set it to show HD only channels I get:

Error

We apologize, but we are unable to process your request at this time.

Please try again in a few minutes.

Error code 200

Ok

No it's not Ok LOL

 

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,984
Registered: ‎11-04-2008

Re: FIOS Mobile app TV listings dont work

Message 8 of 8
(2,942 Views)

Have you tried contacting them at the link they provided?

Or contacted support?

I just had an issue with accessing my DVR remotely (both via app and online).

Support via twitter was helpful.

They got me in to a chat session with somone who diagnosed the problem and turned it over to another group who fixed it in a couple of days).

My time was maybe 30 minutes total.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title