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FIOS Test Drive - TV Plan recommendation doesn't display, stuck in a loop

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Contributor
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Posts: 2
Registered: ‎02-22-2020

FIOS Test Drive - TV Plan recommendation doesn't display, stuck in a loop

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I click on the recommendation button and it never brings up the TV plan Fios is recommending for me.  It seems to be stuck in a loop and keeps taking me back to the page I started on.  I tried the chat feature to get help and that was not successful.  Any suggestions/assistance would be appreciated it.  

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Contributor
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Posts: 1
Registered: ‎02-27-2020

Re: FIOS Test Drive - TV Plan recommendation doesn't display, stuck in a loop

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Same exact problems. Hours wasted trying on multiple browsers and with unhelpful chat sessions. Spoke with customer service rep today who claimed the plans were phased out for mix and match and that's why no recommendation was showing and why we can't upgrade online. He sent a broken link to the custom packages: www.verizon.com/home/fiostv/custom-tv-plan. Back to square 1 and don't know how to make an informed decision and choose a package. Any help would be greatly appreciated.

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Registered: ‎03-18-2013

Re: FIOS Test Drive - TV Plan recommendation doesn't display, stuck in a loop

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Hi tdubbs,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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