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Free episodes on demand suddenly chargeable

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spencern
Contributor
Contributor
Posts: 1
Registered: ‎07-18-2012

Free episodes on demand suddenly chargeable

Message 1 of 4
(923 Views)
What's with the latest episode of Dallas no longer being available on TNT on demand for free? It appears, if I wish to continue watching it will now cost me $1.99 on flex view!!! Seriously, I pay more than enough as it is without being duped into watching part of a series and then being made to pay even more if I want to carry on watching.
3 REPLIES 3
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Free episodes on demand suddenly chargeable

Message 2 of 4
(854 Views)

Sorry for the problems you are having with the On Demand. I have looked in the On Demand folder and have compared the 4 items in there to the episode list of Dallas and see the last 4 episodes are currently watchable for free. Please let me know if you are in still need of assistance.

Anthony_VZ

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steffiecn
Contributor
Contributor
Posts: 1
Registered: ‎08-24-2012

Re: Free episodes on demand suddenly chargeable

Message 3 of 4
(732 Views)

I am having an identical problem. I have spent 3 hours in online chats getting shuffled back and forth between customer service, billing, and tech support. With several channels that I subscribe to (we'll use TNT as an example), in order to watch an episode on demand (for example, the most recent on demand episode of Rizzoli and Isles), a charge of $1.99 or $2.99 is listed, despite my online on demand guide noting that they are free, TV only, video on demand episodes.  I want to watch them, but will not pay an extra charge for a channel I already subscribe to. What is the solution to this ?? Someone tried a remote STB reset that had no effect. 

 

 

TonyaD_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 721
Registered: ‎01-06-2011

Status changed to: Resolved

Message 4 of 4
(630 Views)

Good Evening,

 

We were just checking with you to make sure issue was resolved. Please repost if you are still experiencing a problem.

 

Tonya D.

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