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Green Shield

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yankeenc
Contributor
Contributor
Posts: 1
Registered: ‎07-04-2010

Green Shield

Message 1 of 7
(5,940 Views)

A green shield icon appears next to certain programs recorded on my FIOS DVR. When I push play, the program does not play and the television simply reverts to whatever live program is currently on. I know from other posts that this icon is SUPPOSE to mean the program is saved from deletion, but this result seems like just the opposite. Any suggestions would be welcome. Thanks.

6 REPLIES 6
Bob_Robertson
Silver Contributor III
Silver Contributor III
Posts: 497
Registered: ‎05-21-2009

Re: Green Shield

Message 2 of 7
(5,900 Views)

yes, the shield icon stands for a protected show....

 

there is a knonw issue where a corrupted recording will not play and will revert to live TV

 

sounds like you may have some corrupted recordings.....

 

try unplugging the power to the box... see if that helps

 

if not, simply delete the bum recordings.....

 

if the issue continues with future recordings

 

contact tech support for a replacment DVR...

 

 

---------------------------------------------------------------------------------------------------------------

Bob Robertson - Lighter Klepto - I steal lighters, not bandwith
ekem015
Bronze Contributor II
Bronze Contributor II
Posts: 371
Registered: ‎12-15-2009

Re: Green Shield

Message 3 of 7
(5,873 Views)

It's a known issue, there are many threads on this in the Technical Assistance forum (this is the Programming forum). Basically, your recordings are toast due to a common software glitch.

Emi
Contributor
Contributor
Posts: 1
Registered: ‎10-14-2010

Re: Green Shield

Message 4 of 7
(4,895 Views)

I just got the green shield while copying Grays Anatomy. I get half way thru and it goes back to live tv. I even waited till after midnight thinking it would then be available on the on demand but of course no luck. This stinks. Bummer.

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Green Shield

Message 5 of 7
(4,857 Views)

that particular problem will be fixed with IMG 1.8 which everyone "should" have by end of the month.   don't replace your dvr as it won't fix the problem and only cause you frustration as you have to wait for it to be shipped program/activate it and lose all your recordings and schedules.   wait for the update.

DapperDon
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎06-29-2011

Re: Green Shield

Message 6 of 7
(2,299 Views)

What exactly does that shield mean?  A "protected" show?  What does that mean?

matcarl
Gold Contributor V
Gold Contributor V
Posts: 1,426
Registered: ‎08-05-2008

Re: Green Shield

Message 7 of 7
(2,296 Views)

If the DVR runs out of room to record, it starts deleting the oldest recorded show. If you have it protected, it will not erase that show.

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