Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Green Shield

Posts: 1
Registered: ‎07-04-2010

Green Shield

Message 1 of 7

A green shield icon appears next to certain programs recorded on my FIOS DVR. When I push play, the program does not play and the television simply reverts to whatever live program is currently on. I know from other posts that this icon is SUPPOSE to mean the program is saved from deletion, but this result seems like just the opposite. Any suggestions would be welcome. Thanks.

Silver Contributor III
Silver Contributor III
Posts: 497
Registered: ‎05-21-2009

Re: Green Shield

Message 2 of 7

yes, the shield icon stands for a protected show....


there is a knonw issue where a corrupted recording will not play and will revert to live TV


sounds like you may have some corrupted recordings.....


try unplugging the power to the box... see if that helps


if not, simply delete the bum recordings.....


if the issue continues with future recordings


contact tech support for a replacment DVR...




Bob Robertson - Lighter Klepto - I steal lighters, not bandwith
Bronze Contributor II
Bronze Contributor II
Posts: 371
Registered: ‎12-15-2009

Re: Green Shield

Message 3 of 7

It's a known issue, there are many threads on this in the Technical Assistance forum (this is the Programming forum). Basically, your recordings are toast due to a common software glitch.

Posts: 1
Registered: ‎10-14-2010

Re: Green Shield

Message 4 of 7

I just got the green shield while copying Grays Anatomy. I get half way thru and it goes back to live tv. I even waited till after midnight thinking it would then be available on the on demand but of course no luck. This stinks. Bummer.

Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Green Shield

Message 5 of 7

that particular problem will be fixed with IMG 1.8 which everyone "should" have by end of the month.   don't replace your dvr as it won't fix the problem and only cause you frustration as you have to wait for it to be shipped program/activate it and lose all your recordings and schedules.   wait for the update.

Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎06-29-2011

Re: Green Shield

Message 6 of 7

What exactly does that shield mean?  A "protected" show?  What does that mean?

Gold Contributor V
Gold Contributor V
Posts: 1,426
Registered: ‎08-05-2008

Re: Green Shield

Message 7 of 7

If the DVR runs out of room to record, it starts deleting the oldest recorded show. If you have it protected, it will not erase that show.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title