Switch Account


Contributor Jay3000
Posts: 1
Registered: ‎05-13-2013
Message 1 of 8

OK does anyone know what is going on with HBO GO? Is it the app is it verizon? When I try to log in you cant type anything in when you choose fios. I have seen other threads but all those people can actually type something in. Its not letting me type anything in the fields. It does the same thing with Cinemax. I know its something with Verizon or HBO because all the other providers I can type something in to try it. I know other people that are having the same issue. Does anyone know whats going on!? Please help!!

Copper Contributor jacksonb967
Copper Contributor
Posts: 8
Registered: ‎04-30-2010
Message 2 of 8

I'm having the same problem and it seems that no one from Verizon is monitoring the chat or trying to offer online assist- it  is extremely frustrating to pay for something that is not being provided....


Contributor jayjr
Posts: 1
Registered: ‎06-21-2013
Message 3 of 8
Over the past couple of weeks, HBOGO will often show me not logged in. When I attempt to log in, I receive the response that I am not subscribed to HBO even though my account shows my subscription. This has happened unite often.
Silver Contributor IV
Silver Contributor IV
Posts: 659
Registered: ‎12-10-2010
Message 4 of 8

I have posts in the tech Assistant forum



This has been happening to me as well. Mpre in the past 2 weeks than Ever before.


HBO GO is out again. It worked for me for literally One day. Now it says that I need to subscribe to HBO . Same thing for Cinemax.

At least WatchESPN is not affected this time. Knock on Wood

Now idk if it is VZ's problem or HBO anymore.

I just want it to work, and not to reactive my devices every time I log in, etc

Any one else still having this problem?





Update: after waiting on hold 55 mins, the VZ tech did confirm that the HBO Authentication Servers were down. (again).

It is just about the waiting game now.


Contributor m_staley
Posts: 1
Registered: ‎07-15-2013
Message 5 of 8

I am having the same problem.  The HBO Go app on my iPad says i need a Fios TV HBO subscription, which I already have.  Have been trying the online chat support, but no one is responding to questions there.  



Contributor kfrencher
Posts: 1
Registered: ‎07-15-2013
Message 6 of 8

Same problem here.  HBO GO is great when it works.  I hate that you have to access it through your Verizon account.  If they want to make all their users go through a TV provider the least they can do is make sure it works.

Contributor Kushtaka
Posts: 2
Registered: ‎07-15-2013
Message 7 of 8

Same issues here, can't log-in to HBOGO even though I've confirmed that I have HBO when I log in to Verizon. Sick and tired of seeing this red garbage.

Nickel Contributor
Nickel Contributor
Posts: 30
Registered: ‎11-03-2010
Message 8 of 8
Was this ever resolved for anyone? I have similar problem but HBO go crashes after displaying Verizon FiOS login screen. Crashes before I can enter my password. Max go does the same thing. It has worked in the past. It works fine from my computer.
How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.