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umberto0717
Contributor
Posts: 6
Registered: ‎11-10-2017
Message 1 of 6
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I’ cannot  activate HBo Go on my Apple TV with my Fios account. I’m prompted with a message saying I’m not subscribed to hbo go with my fios account, but I’ am. I’ was able to activate on my iPhone and Mac computer. HBO Go is aware of this problem. In an email they suggested I’ exculate this issue with a fios supervisor

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MVP CRobGauth MVP
MVP
Posts: 6,817
Registered: ‎11-04-2008
Message 2 of 6
(5,762 Views)

You will need to contact support as this is a mainly a peer to peer support forum.
Either call 1800Verizon or contact them via twitter @verizonsupport.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
connorkort
Contributor
Posts: 1
Registered: ‎11-10-2017
Message 3 of 6
(5,727 Views)

I was  dealing with similiar issue - could connect to HBO Go via a browser, but could NOT activate any device or access hbogo via tv.verizon.com - kept getting something like registration token missing.

 

Checking hbogo (just choose a movie/show on hbo via tv.verizon.com) via their mobile app or their tv.verizon.com website seemed to help the tech support team figure out the issue in my my account kept saying that i didnt have HBO when i tried to activate.

 

Anyway - call up support and explain the error you get from tv.verizon.com and choosing an HBO show that way it demonstrates its a Verizon issue and not a device issue and they will get it resolved.

 

Finally have HBO GO working again!

umberto0717
Contributor
Posts: 6
Registered: ‎11-10-2017
Message 4 of 6
(5,721 Views)

Thanks. However, my when I’ visit tv.verizon.com in my phone, HBO GO works. I’ just can’t seem to activate Apple TV

MVP CRobGauth MVP
MVP
Posts: 6,817
Registered: ‎11-04-2008
Message 5 of 6
(5,706 Views)

I recently activated an Apple TV on HBOGO with no issues.

What I did do was log in to Verizon first.

Then when I went to HBOGO/activate, it validated with no issues.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
umberto0717
Contributor
Posts: 6
Registered: ‎11-10-2017
Message 6 of 6
(5,694 Views)

Thanks it just worked for me too. I’ signed into my fios account first, then activated HBO GO! Thank You

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