Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

HBO splash screen after TV guide upgrade

Reply
ralph3124
Contributor
Contributor
Posts: 2
Registered: ‎06-15-2010

HBO splash screen after TV guide upgrade

Message 1 of 3
(685 Views)

I was wondering if anyone has the same problem as I do, since Verizon upgraded the Tv guide recently?

 

My dvr records the programs, as usual, however, when I go to play back (especially HBO recordings), after about 5 - 10 minutes, a splash screen comes on from HBO (like I was trying to watch a channel I didn't pay for). If I hit STOP, then go to RESUME, the show plays again.

 

I sent an email to Verizon on Monday (1/16-12) without a reply and the usual support is not helpful in the least.

Absolutely no help at all. It wasn't this way before they updated the guide lately.

 

Thanks for any replys or assistance.

ralph3124

2 REPLIES 2
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: HBO splash screen after TV guide upgrade

Message 2 of 3
(659 Views)

You can do an autocorrection which should fix this. Pull up the menu, then go to CUSTOMER SUPPORT, then to IN HOME AGENT, then to SET TOP BOX AUTO CORRECTION. If you are still having troubles after doing this, send me a private message so I can be notified and help you out further.

 

 

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

ralph3124
Contributor
Contributor
Posts: 2
Registered: ‎06-15-2010

Re: HBO splash screen after TV guide upgrade

Message 3 of 3
(636 Views)

Anthony:

I want to thank you for your help, but the auto correction didn't work. I did have trouble finding the "NEXT" button on the remote, but finally used the > button to the right of the OK.

 

The process did reset the DVR (among other things), but when I came back later & powered the unit on, I played a movie that I originally had trouble with and found the same trouble after a while. You asked me to send you a private message if the problem was unsolved, but I don't know how to send the private message.

 

Thanks for the help.

ralph

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title