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HBOGO login system broken AGAIN

HBOGO login system broken AGAIN

Contributor Doodles
Posts: 1
Registered: ‎03-12-2013
Message 31 of 77

I'm just replying to this topic to say I'm also having the same exact problem.


It worked fine about a month ago and just stopped!


I just changed plans down from extreme to Prime yesterday (for cost reasons, not over this hulu issue) and resetting my plan didn't happen to fix it either.


Does anyone have a fix? I can still access HBOGO/Showtimeanytime for example, so my account authenticates.

Gold Contributor V
Gold Contributor V
Posts: 2,070
Registered: ‎08-07-2008
Message 32 of 77

@Hubrisnxs wrote:

go to www.verizon.com/fiostvonline and try to access any of the content there, make sure you can log in and play the movies.


if you can't then you need to activate your account properly with your order number at http://activate.verizon.net  


if you can access those online providers, then it might be that Verizon isn't ready yet,  I haven't seen any official announcement yet.   Do you have any links? 



Please reread the prior posts, especially the ones that discuss the popup that says you must be subscribed to the Prime package.  The question is why only Prime and not the other packages, not activation of the account or how you try to access Fox via Hulu.

Copper Contributor iluvtechnology
Copper Contributor
Posts: 7
Registered: ‎12-04-2012
Message 33 of 77

This seems to be fixed now.


I was just able to get in to locked FOX content on Hulu with my Verizon FiOS account when it wasn't working for me earlier today - please give it a try.


I'm watching Hell's Kitchen, 20 Chefs compete part 1.

Silver Contributor V
Silver Contributor V
Posts: 952
Registered: ‎06-21-2011
Message 34 of 77

Hi All-


I've been working on this today and I'm told the issue is resolved. Can you all please verify that for me when you get a chance?




Gold Contributor V
Gold Contributor V
Posts: 2,070
Registered: ‎08-07-2008
Message 35 of 77

Heather, I'm no longer gettting the "Prime Subscription" prompt when I logon using Hulu with my Verizon credentials, so I believe this has been fixed.  Note that entering the Fox site through MyVerizon, checkout my TV Online and then going to Fox does not work, at least for me.  I get the revolving circle when trying to unlock the most recent episode.


Thank you for checking.

Contributor plucia
Posts: 2
Registered: ‎03-27-2013
Message 36 of 77

I was having this problem a few weeks ago and just tried to authenticate again. The error message has changed, and now says:


You are signed in as a Verizon subscriber. 
FOX content is not available with your Verizon subscription.

If you have any questions related to your account, contact Verizon Support.


Can Verizon please comment? Has something changed with the Hulu partnership?

Gold Contributor V
Gold Contributor V
Posts: 2,070
Registered: ‎08-07-2008
Message 37 of 77

Yes, it's broken again.  Heather, can you hear us now?

Contributor Randytho
Posts: 1
Registered: ‎05-19-2013
Message 38 of 77

After waiting for a chat rep for over an HOUR this morning they knew nothing about this problem....go figure...then I told them to check Verizon's forums....he came back and said yes, they were aware of the problem and it would be fixed in ...you guessed it ..24 to 48 hours.  I told him, "funny thing I was told the same thing 2 WEEKS ago" he was at a loss of what to do.

I called verizon...the tech rep didn't have a clue to the problem....after being put on hold 4 times he told me he would call me back....he did..."it will be fixed in 24 to 48 hours".  Verizon Fios support simply sucks, and I will most likely be going back to Comcast, Verizon is clueless.

Contributor kpedro88
Posts: 1
Registered: ‎05-19-2013
Message 39 of 77

I am still getting an error when trying to authenticate my Verizon account on Hulu.


To watch content from this network, you must have a FiOS TV package that includes this network, such as Prime HD, Extreme HD, or Ultimate HD. Shop for a new FiOS TV package now.


I have Prime HD, so this does not make sense.

Contributor sisnerafa
Posts: 3
Registered: ‎12-11-2012
Message 40 of 77

I was using HBO Go last night with no issues as I have since Go started. This morning, I'm having the "To watch videos, you will need to subscribe to FiOS TV with HBO." error. I have a 2nd Fios account at my office address, also with HBO subscription, that I've used with Go before and it's giving me a "To watch HBOGO, you must have HBO premium service on your FiOS TV account" error. Is Verizon just having issues with their system?

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