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HBOGO login system broken AGAIN

HBOGO login system broken AGAIN

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ibrenticus
Contributor
Message 1 of 77
(10,995 Views)

OMG why is the HBO GO authentication system broken AGAIN... after months of successful use, when logging in, you get the error message "you need an HBO subscription" ... of course i have had a subscription for a long time...  this error happens every few months.. no one at verizon can help you... you just have to wait until someone at fios notices something is wrong and they fix it... so I am posting this to make some noise!!! PLEASE FIX

76 REPLIES
mnoto
Contributor
Message 2 of 77
(10,886 Views)

me too, can't log in - so annoying!

Employee Emeritus
Employee Emeritus
Message 3 of 77
(10,859 Views)

Hello ibrenticus,

HBO GO is not working for you because you have not created a .net account.  I have sent you a private message with a temp user name and password and instructions on how to create one.

Frank
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

mustbjones
Copper Contributor
Message 4 of 77
(10,845 Views)

I am having the same technical issue - HBOGO says I need a subscription - when I have had successful logins in the past.  And I have a .net account (I think) I have email, I can log into www.verizon.net but then it ships me over to www.veizon.com.  

 

My successful HBOGO has been with my .com login credentials.  Has there been a change?

filch
Contributor
Plan: 25/25
Location: Tampa
Message 5 of 77
(10,726 Views)

I have been unable to log into hbogo now for the last 2 days. I've been using it for months and now it's saying I need to subscribe to HBO in order to use the service.  I'm obviously already subscribed, so there is a problem with the login authentication.

 

Please fix this Verizon.

 

mnoto
Contributor
Message 6 of 77
(10,670 Views)

My account is still not working - I have been using it for months, too, and now when I try to log in, it tells me I need to subscribe to HBO. I have been subscribing to HBO for a long time and have not canceled my service.

greeneon
Contributor
Message 7 of 77
(10,646 Views)

Verizon has poor tech support.

greeneon
Contributor
Message 8 of 77
(10,646 Views)

My account isn't working either. I called Fios tech support and it appears that have never heard for the problem. There should be one massive complaint about this issue.

kim215
Contributor
Message 9 of 77
(15,628 Views)

Wow!  I should've looked at the forum before even subscribing to HBO and expecting to enjoy HBO Go!  After one agent explained I had to access HBO Go by logging in with my verizon.net email address, it worked.  Now it doesn't.  Agent today said a verizon.net email isn't used to log-in, just to use my verizon user id and password.  Surprise, it still doesn't work!  Now I see why they offered me a deal to sign up for HBO, no one is able to use it and therefore must be dropping it and Verizon too.  I have been very disappointed with this option and the quality of answers I have received from the Verizon support.  If anyone from Verizon monitors this Forum, a solution to this problem should be found and posted. 

 

Bronze Contributor II
Message 10 of 77
(15,620 Views)

Works fine for me with my verizon.net email and Verizon acct number!

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