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I am not receiving **The New FiOS Interactive Media Guide** features

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AlphaB
Bronze Contributor I
Bronze Contributor I
Posts: 71
Registered: ‎02-25-2009

I am not receiving **The New FiOS Interactive Media Guide** features

Message 1 of 23
(3,404 Views)

Received an email about this new feature 7/21/11 - Interactive Media Guide.  It stated in part:

"Your set-top box will automatically reset to accommodate the new on-screen guide and additional features in the early morning hours of your upgrade. Therefore, you may hear or see your set-top box resetting, but don't worry — you are not experiencing a technical issue."

 

When I turned on my tv in the afternoon of 7/22, I did not have the new features!  I re-read the email & noted that it also states:

"New features are not available on Motorola QIP 2500 P1 and QIP 2500 P2 set-top box models. You can find your model number on the front of your set-top box in the lower left corner."

 

All three of my set top boxes are Motorola QIP 2500 P3.  My questions are.......

 

Is this new feature available in my county - Cherry Hill, N.J.? 

 

Or is my set top boxes model excluded even though it's not mentioned as being so on the email?

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matcarl
Gold Contributor V
Gold Contributor V
Posts: 1,426
Registered: ‎08-05-2008

Re: I am not receiving **The New FiOS Interactive Media Guide** features

Message 2 of 23
(3,373 Views)

That card you received didn't give a date. It was telling you of an upcoming change. The change for your area is due on Tuesday.

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matcarl
Gold Contributor V
Gold Contributor V
Posts: 1,426
Registered: ‎08-05-2008

Re: I am not receiving **The New FiOS Interactive Media Guide** features

Message 2 of 23
(3,374 Views)

That card you received didn't give a date. It was telling you of an upcoming change. The change for your area is due on Tuesday.

View solution in original post

AlphaB
Bronze Contributor I
Bronze Contributor I
Posts: 71
Registered: ‎02-25-2009

Re: I am not receiving **The New FiOS Interactive Media Guide** features

Message 3 of 23
(3,349 Views)

@matcarl wrote:

That card you received didn't give a date. It was telling you of an upcoming change. The change for your area is due on Tuesday.


Sure didn't.  Now that is the one thing I didn't notice. Man Surprised

 

Thank you for advising when the "day" of when this change will take place.

dkronstat
Contributor
Contributor
Posts: 2
Registered: ‎07-23-2011

Re: I am not receiving **The New FiOS Interactive Media Guide** features

Message 4 of 23
(3,313 Views)
When will clifton nj recieve the update. I have motorola 7 series equupment?
sonicthoughts
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎12-29-2010

Re: I am not receiving **The New FiOS Interactive Media Guide** features

Message 5 of 23
(3,286 Views)

how about west orange / verona.  would be nice to have some better info on this rather than a teaser message.  thanks.

matcarl
Gold Contributor V
Gold Contributor V
Posts: 1,426
Registered: ‎08-05-2008

Re: I am not receiving **The New FiOS Interactive Media Guide** features

Message 6 of 23
(3,254 Views)

All of NJ will be on that same date I mentioned.

dkronstat
Contributor
Contributor
Posts: 2
Registered: ‎07-23-2011

Re: I am not receiving **The New FiOS Interactive Media Guide** features

Message 7 of 23
(3,233 Views)

tuesday 7/26. okay then. thank you

matcarl
Gold Contributor V
Gold Contributor V
Posts: 1,426
Registered: ‎08-05-2008

Re: I am not receiving **The New FiOS Interactive Media Guide** features

Message 8 of 23
(3,127 Views)

Sorry guys, Verizon had a slight delay, it won't happen Tuesday morning now.

cxg331
Bronze Contributor I
Bronze Contributor I
Posts: 58
Registered: ‎08-12-2009

Re: I am not receiving **The New FiOS Interactive Media Guide** features

Message 9 of 23
(2,854 Views)

Any updates on when it will available?

morbiddk
Contributor
Contributor
Posts: 1
Registered: ‎08-03-2011

Re: I am not receiving **The New FiOS Interactive Media Guide** features

Message 10 of 23
(2,783 Views)

Any word on when the new guide will be available in Northern Delaware?

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