I am becoming disillusioned with FIOS, over the past year they took Fearnet off the options. Then, when I re-upped my plan a few weeks ago, the rep said the package would be the same for basically the same cost. No problem. However, when I was flipping thru my channels, I noticed another favorite, Chiller, was not available on my package. It was offered on my old package, but on the new package it was not. When I complained to the customer service rep a few minutes ago, he said that I should not have had the channel under my old package, which puzzled me. I had my little channel guide they sent me 2 years ago that had the channel listed, so I guess they must have eliminated it during my contract time and grandfathered me in until I renewed the contract. Of course they probably "gave" me additional channels that no one cares about like the grass growing network, or a duplicate of another channel I already get but do not watch. I seriously considered Brighthouse this last go around, and after this experience with Verizon, Brighthouse is looking even more inviting. I tried to complain to Verizon, but I am only 1 out of a million customers, so obviously my voice carries no weight. I also tried to go onto the live chat with Verizon, but kept getting booted off due to high customer demand. Guess a lot of customers are unhappy and needing customer service.
Just to clarify verizon didnt not remove Fearnet. That channe. The channel was discontinued by its owner
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