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Lost remotes

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StatsGirl
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Contributor
Posts: 1
Registered: ‎06-14-2011

Lost remotes

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I am unable to find the costs of replacing remotes.  I unfortunately lost the remotes to my Fios boxes (4 of them), but still have the boxes and the wireless router when I was moving out of my old place and into my new place (which provides free cable and internet) so I am canceling my service.  I have about 2 weeks to return my stuff and have given up hope as to where the remotes may be.  I was curious as to how much it costs to replace the four remotes but was not able to browse this information.

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Gold Contributor VII
Gold Contributor VII
Posts: 2,323
Registered: ‎08-05-2008

Re: Lost remotes

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Don't worry about the remotes - they don't have to be returned.  Just the boxes and router should be sent back.

 

I know I wouldn't want to get a used remote as they tend to wear out too fast when they are new.

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ksqmatt
Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎05-22-2009

Re: Lost remotes

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I was always told the remotes needed to be included the 2 times I returned boxes.. They are easy to get if they require them

 

1.http://www22.verizon.com/residentialhelp/fiostv/remote+controls/troubleshooting/questionsone/126737....

I did that when my last remote broke and had a new one in 2 days for free, unsure if you can order 4 though


And 2. If you have a Fios store nearby like I do, they sell them for around 6 bucks each. I know verizon sells them online too, but unsure of where.

hope it helps!

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