I just chatted with a FiOS rep and they told me there's no free preview. They also told me they've never offered one. I directed them to http://www.indemand.com/sports/nhl/ where it clearly states free preview 10/8 - 10/25 and she told me In Demand was wrong.
Mine is not turned on as well. Similar situation to what we experienced last year. It eventually came on, but not before handfuls of different answers from customer service representatives. I just hope it gets resolved before the Wings game tomorrow!
Not sure to the credibility of this small article, but apparently we won't be getting as much of a free preview as we once did.
"One unfortunate note: Customers of Verizon FiOS will only receive six days of free preview action, on the Friday-Saturday-Sunday weekends of Oct. 10 and Nov. 7. Apparently, Verizon didn’t think hockey fans would mind being cut out of free action that other cable customers will be receiving, and that the company has provided to its own customers for the past several years. Thanks, Verizon"