It's a little inconsistent failure, because my situation is almost the opposite. The Client contect to the Smart TV is able to launch the Widget, however the Media Hub and additional client both return a load error result.
This is frustrating... Attempted to launch via 838 and the widget, neither worked, as well as, rebooted/unpluged ALL hardware, including the router. There has been no change.
The next step is for me is to switch boxes and identify if it the box, connection OR...??? Then i'll call/chat with Verizon and probably have to do it all again.
I would like to have a resolution.
This is pretty much a user supported forum.
Was on phone / chat for an hour with them last night. When box resetting didn't work, they kept saying it was Netflix's fault. I doubted this, but talked to Netflix anyways. They said they have no idea or control over what VZ's box is doing, and that they could only help if there was a login issue or something like that. Told VZ this, they didn't want to hear it at first but I am getting the issue escalated.
Netflix is only available on FiOS Quantum TV Equipment (VMS/IPC). Typically you'd get those if you subscribe to Enhanced Multiroom DVR or Premium Multiroom DVR.
There are two ways to access the Netflix widget:
Here are some thing to try:
In some cases, during a software update to VMS1100/IPC1100 the Netflix widget can actually fail to install and result in a "widget load error".
You can correct this without the assistence of a Verizon Tech Support agent by performing what's called a "Local Cold Init".
Please be aware a Local Cold Init will reset some configuration settings on your set top box (such as favorites, parental controls, and other settings) however it WILL NOT affect your recordings or any scheduled recordings (they are protected).
This operation will take the VMS back through the activation process where it will install all the files necessary to boot, this will include files for the Netflix widget.
This operation should not be done unless nothing else you have tried has worked for you.
If you a not confortable with performing this operation, please call Tech Support and describe the issue you are having with Netflix. They should be able to work with you in ensuring there are no issues that can cause the Netflix widget to stop working.
If the issue affects both your VMS(s) and IPC(s), in order to ensure the following process goes through smoothly please check and make sure the following things are met before continuing:
Then do the following:
Before I continue down this road... I am not using my G1100 as my main router. I have my Netgear plugged into the ONT, and the G1100 into my Netgear. I did this to keep all my devices in my house on the Netgear and retain all my port forwarding, wireless setup, etc. I always believed this was an acceptable setup as long as the guide & on-demand work (which they do). Youtube app also works. Is this setup why my Netflix doesn't work?
Your setup is valid actually, it should not cause issues (well at least your setup is the same one described in the pinned topic on how to use your own router).
WIth your particular setup, I don't suspect that your issue is going to be there, but more likely the STB itself in this case.
If you are curious if you may see a different in behavior, I would definately suggest see how everything works when it's only the Verizon router in place.
Don't forget the break the lease on your router, then I would recommend doing a factory reset with the Verizon router, followed by the reboot of the STBs (VMS first, then IPC).
In your cause, I actually highly encouraging you to switch to using only the Verizon router when going though the previous steps, then afterward if the Netflix widget works, restoring your configuration and see if it continues to work.
Go to menu - settings - system info
Use down arrow to second page.
It should say hit ok to reset netflix app.