Received an email about Netflix being available through Fios, went to channel 838 and I get a "Widget Launch Error". We are unable to launch Netflix..." I tried installing the Netflix widget via the "A" button, but same error. Any ideas?
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Netflix is only available on FiOS Quantum TV Equipment (VMS/IPC). Typically you'd get those if you subscribe to Enhanced Multiroom DVR or Premium Multiroom DVR.
There are two ways to access the Netflix widget:
Here are some thing to try:
In some cases, during a software update to VMS1100/IPC1100 the Netflix widget can actually fail to install and result in a "widget load error".
You can correct this without the assistence of a Verizon Tech Support agent by performing what's called a "Local Cold Init".
Please be aware a Local Cold Init will reset some configuration settings on your set top box (such as favorites, parental controls, and other settings) however it WILL NOT affect your recordings or any scheduled recordings (they are protected).
This operation will take the VMS back through the activation process where it will install all the files necessary to boot, this will include files for the Netflix widget.
This operation should not be done unless nothing else you have tried has worked for you.
If you a not confortable with performing this operation, please call Tech Support and describe the issue you are having with Netflix. They should be able to work with you in ensuring there are no issues that can cause the Netflix widget to stop working.
If the issue affects both your VMS(s) and IPC(s), in order to ensure the following process goes through smoothly please check and make sure the following things are met before continuing:
Then do the following:
Have you tried rebooting STB?
Just tried rebooting the STB but that didn't fix the problem. I can run other widgets. Seems isolated to the Netflix widget. Would be nice if there was some kind of error code or log I could look at. Thanks for the suggestion.
Is your tv a smart tv?
While I don’t have a solution to your problem, I am encountering the same error on only 1 of my TVs. On my 2 other verizon boxes, the Netflix widget seems to work. The only difference with my problematic box is that it’s connected to a smart tv. My smart tv has a Netflix app on its own, so I’m unsure if it’s conflicting.
Shouldn't make a difference.
Try swapping boxes around to see if issue follows.
Are the boxes the same?
I assume you have either VMS or IPC?
No, I don't have VMS or IPC. The email I received from Fios said I didn't need any additional equipment:
Easily stream Netflix originals, hundreds of popular
movies and acclaimed TV shows right from your
channel guide. Access your favorite streaming
service from your channel guide. It’s super easy,
and you don’t need any additional equipment.
Set it up in just a few steps.
1. Go to channel 838.
2. Sign in using your Netflix credentials (or you
can choose to open a new account).
3. Start streaming your favorite shows and movies.
My understanding is that Netflix is only available on VMS and IPC.
Do you have an older model stb?