Received an email about Netflix being available through Fios, went to channel 838 and I get a "Widget Launch Error". We are unable to launch Netflix..." I tried installing the Netflix widget via the "A" button, but same error. Any ideas? Thanks Jim

Netflix is only available on FiOS Quantum TV Equipment (VMS/IPC). Typically you'd get those if you subscribe to Enhanced Multiroom DVR or Premium Multiroom DVR. There are two ways to access the Netflix widget: Tuning to channel 838Opening the widget view ...

That's why you don't have netflix. Use the cold boot procedure shown previously to load 4.7.1 Keep in mind this will cause any settings to be lost but no recordings.

Was on phone / chat for an hour with them last night. When box resetting didn't work, they kept saying it was Netflix's fault. I doubted this, but talked to Netflix anyways. They said they have no idea or control over what VZ's box is doing, and that they could only help if there was a login issue or something like that. Told VZ this, they didn't want to hear it at first but I am getting the issue escalated.

It worked! Thanks a lot for all your help. Very easy procedure. Very, very annoying that VZ support never once mentioned this. Instead it was just "Netflix's fault, Netflix's fault" blah blah blah.

The update in question as actually pushed December of last year, but it's possible that your box did not receive the update. The Cold Init proceedure will force the update. You'll probably need to do it with both the VMS then the IPC.

Cool, I'll try that tonight. When would this get updated automatically?

Netflix fails to load

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Tonight during the football game I get an annoying "Mandatory Software Update Required" message. After the update and the game I decided to check the Netflix channel and now it works.