Customers With Disabilities
 
quick menu

New VOD menus

SOLVED
Reply
Highlighted
Gold Contributor VII
Posts: 4,299
Registered: ‎11-04-2008

New VOD menus

Message 3 of 197 (8,494 Views)

All,

Verizon is rolling out new vod menus.

For details, check this link.

 

http://www.verizon.com/home/MLP/IMG.html?CMP=EMC-CON_2016-Q4_RX-NA-Nov10EVOEM2a_0166&txid=B20161130_...

 

 

 

 


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
196 REPLIES
Contributor
Posts: 1
Registered: ‎11-18-2016
Location: albany

On Demand Menu has Changed

Message 1 of 197 (8,209 Views)

My On Demand menu has changed and I do not like the new one. Is there any way to get back the old menu for On Demand? I cannot find anything now.

Gold Contributor II
Posts: 3,803
Registered: ‎12-16-2012

Re: On Demand Menu has Changed

Message 2 of 197 (8,194 Views)

Assuming you got the new one that has been discussed elsewhere, then the answer is no.

 

While it is new there is a chance that if you and others can make specific suggestions or report bugs, they may make changes.

Contributor
Posts: 2
Registered: ‎12-03-2016

New on demand menus

Message 4 of 197 (8,483 Views)

Afternoon.  Not 100% sure this is the right place. I wanted to complain about the new on-demand menus.  First of all it keeps offering tips and such to go through. Secondly it sucks!  It takes forever to scroll through it. Super pushes what they want you to rent/buy.  It's clunky to maneuver and they should have left well enough alone.  Ugh.  I know nothing can be done about it, but I needed to vent in case someone reads this and would see how **bleep** I am.  Stop screwing with things. UGH

Contributor
Posts: 7
Registered: ‎12-03-2016
Location: Brooklyn

Re: New on demand menus

Message 5 of 197 (8,453 Views)

Totaly agree! The new menu  is a nightmare! They need to go back to the original menu.

Contributor
Posts: 7
Registered: ‎12-03-2016
Location: Brooklyn

Re: New VOD menus

[ Edited ]
Message 6 of 197 (8,449 Views)

The new menu is terrible! It is ridiculously cumbersome to use.

Contributor
Posts: 7
Registered: ‎12-03-2016
Location: Brooklyn

How do you complain to Verizon about their new VOD menu?

Message 7 of 197 (8,423 Views)

Does anyone know how to complain to Verizon about the new diffecult to use VOD menu? I cant find an email address or even a phone # to call to let them know my dissatisfaction. 

Copper Contributor
Posts: 24
Registered: ‎03-23-2013

On demand menu messed up

Message 8 of 197 (8,403 Views)

We have just noticed that the on demand menu has changed on us.  IMO, it is much harder to find what we are looking for.  Also there are some shows that we know should be in the on demand listings that we cannot even find anymore.

 

Is there any way to revert to the previous menu?

Contributor
Posts: 3
Registered: ‎01-05-2011

Re: On demand menu messed up

Message 9 of 197 (8,385 Views)

I wish there was a way to go back. It was updated the beginning of December and it is horrible. It doesn't even work. I've been reluctant to call CS as I know it will get me nowhere and take an hour of my time. Last night I had to use my Roku to watch the final episode of Westworld on HBO GO because the new Fios on demand menu initially wouldn't let me select the last episode and then later in the evening the last episode wasn't even on the menu to pick?  Why they can't leave things alone that actually work is beyond me. They apparently are using the Microsoft update playbook..........throw a half @#!$ update out there and let the customers let us know what doesn't work. 

Contributor
Posts: 1
Registered: ‎12-07-2016
Device: 617-512-9114
Location: Massachusetts

Re: How do you complain to Verizon about their new VOD menu?

Message 10 of 197 (8,365 Views)

New On Demand Format is absolutely terrible.  Movies within Premium channels are images instead of titles and take forever to scroll through.  I plan to change to Comcast or cancel all premium channels because it's so time-consuming that it has discouraged me from even bothering to search premium channels.

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services

Support

Watch Fios