×

Switch Account

New VOD menus

Reply
Contributor WatchingTV1960
Contributor
Posts: 2
Registered: ‎04-08-2017
Message 191 of 250
(1,490 Views)

New User Interface for on demand is the worst thing. I have ever seen. Incredibly cumbersome. All I want to do is find a TV episode I have missed and it takes forever to scroll to it. Awful, awful, awful

Highlighted
Contributor VODSucksNow
Contributor
Posts: 3
Registered: ‎03-04-2017
Message 192 of 250
(1,463 Views)

The new format for VOD sucks! I liked the old format. Takes 3 times as long to find shows and now I have to pay to get caught up on shows I may have missed.

 

I pay a lot for FIOS and now they are charging even more. Might be time to go back to Comcast.

Contributor loosend
Contributor
Posts: 4
Registered: ‎03-10-2015
Message 193 of 250
(1,374 Views)

I agree, the new FOD menu is horrible.  Plus, they added commercials to most of the movies so I rarely use FOD anymore.  May look elsewhere because most of the reasons I came over to FIOS are gone:  Weatherscan Local, Ease of On Demand menu, On Demand without commercials for the most part, and Unedited On Demand movies are all ghanged/gone.  However, the price keeps going up so it is getting to where it is not worth it.

Contributor loosend
Contributor
Posts: 4
Registered: ‎03-10-2015
Message 194 of 250
(1,374 Views)

Hello Verizon,

Are you listening to these complaint about the new VOD menu??  It is cumbersome to navigate and the added commercials and editing of the free movies and television shows without being able to fast forward is an inconvenience.  We are paying for the service, so it is not "free" in reality.  Please hear the complaints and put the VOD back to the previous version until the bugs and navigation is correected.  Thanks.

Contributor loosend
Contributor
Posts: 4
Registered: ‎03-10-2015
Message 195 of 250
(1,509 Views)

I hope they are listening to these complaints.  It is horrible.

Contributor Rossella1
Contributor
Posts: 5
Registered: ‎04-17-2017
Message 196 of 250
(1,542 Views)

Is there a way to get the old On Demand menu back? The new one is difficult to navigate and unreliable. Often, I give up and decide to go watch a DVD or Netflix because I can't get to what I want. Sometimes (very rarely) it gives me options up at the top of the screen and I can choose tv, movie, recently watched, etc. However, most of the time, those options don't appear and I just get a screen full of pay-per-view movies. If I scroll right, I get recently watched. If I scroll left, I get a search. Those are the only options I've been able to figure out, and I've tried several times. I just want my old menu back. Is there a way to get rid of the downgrade and go back to the old version?

Gold Contributor II Gold Contributor II
Gold Contributor II
Posts: 4,437
Registered: ‎12-16-2012
Message 197 of 250
(1,706 Views)

@Rossella1 wrote:

Is there a way to get the old On Demand menu back? The new one is difficult to navigate and unreliable. Often, I give up and decide to go watch a DVD or Netflix because I can't get to what I want. Sometimes (very rarely) it gives me options up at the top of the screen and I can choose tv, movie, recently watched, etc. However, most of the time, those options don't appear and I just get a screen full of pay-per-view movies. If I scroll right, I get recently watched. If I scroll left, I get a search. Those are the only options I've been able to figure out, and I've tried several times. I just want my old menu back. Is there a way to get rid of the downgrade and go back to the old version?



WYSIWYG

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,509
Registered: ‎11-04-2008
Message 198 of 250
(1,702 Views)

Top bar is for major content menus.

Once you find what you want, ie TV, movies, etc, hit the down arrow and you will get a menu for that content.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor Rossella1
Contributor
Posts: 5
Registered: ‎04-17-2017
Message 199 of 250
(1,702 Views)

Yeah. I figured that. I e-mailed verizon and included links to this forum topic and another one I found that complained about the same issue. I'd post the e-mal address, but apparently Verizon doesn't like their e-mail being posted on their website...

But hopefully they'll take the time to read through the 20 pages of complaints people have.

Contributor Rossella1
Contributor
Posts: 5
Registered: ‎04-17-2017
Message 200 of 250
(1,700 Views)

@CRobGauth wrote:

Top bar is for major content menus.

Once you find what you want, ie TV, movies, etc, hit the down arrow and you will get a menu for that content.


 

The top bar is rarely on my menu. Hitting the down arrow does nothing. Hitting the up arrow does nothing either.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.