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New VOD menus

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,843
Registered: ‎11-04-2008

Re: New on demand menus

Message 221 of 250
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This is a peer to peer support forum.

Verizon does not monitor and respond.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Contributor
Contributor
Posts: 4
Registered: ‎05-28-2017

Re: New On Demand Interface

Message 222 of 250
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Now that it's nearly impossible to browse premium on demand movies and series, I may drop all premimun channels on GOT is over.  It's not worth all the extra money as most of our premium content viewing is browsed on demand. 

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Contributor
Contributor
Posts: 4
Registered: ‎05-28-2017

Re: How do you complain to Verizon about their new VOD menu?

Message 223 of 250
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I had the same issue, told survey that I would email customer service.  Not possible.  Chat was busy.  No telephone number available for the telephone company.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: How do you complain to Verizon about their new VOD menu?

Message 224 of 250
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@Jayhawk72 wrote:

I had the same issue, told survey that I would email customer service.  Not possible.  Chat was busy.  No telephone number available for the telephone company.


Phone number is always 1-800-verizon.  Although its hard to get to someone about complaints in any case. 

If trying to report things about the VOD try to make your comments to Verizon specific.  Don't say its terrible, suggest things e.g. new filter or sort options.

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Contributor
Contributor
Posts: 1
Registered: ‎09-09-2017

On Demand

Message 225 of 250
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Has anyone had issues with the new On Demand interface? A few months back if I recall Verizon updated the On Demand Interface. It performs very poorly. 10-15 second delays are typical with each keystroke on the remote, which makes it nearly impossible to browse. Has anyone else experience this? Are there any updates on the way to improve performance?

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,843
Registered: ‎11-04-2008

Re: On Demand

Message 226 of 250
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What model STB do you have?

I have not seen that type of delay with Quantum hardware.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎10-01-2008

Fios On-Demand interface

Message 227 of 250
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A plea to the FiOs techies... I have to say, I've been a happy FiOs customer since they first hung their fiber in Yonkers. For the first time in over 10 years, I've had thoughts of switching my TV service. The new On-demand interface is absolutely maddening. I have 75/75 and loading the On-Demand screen is hugely demanding (no pun intended).  No other interface on my network operates in such a letharic manner. The navigation of it is super annoying and slow. Side scrolling through innumerous show icons ... Lord help you if the show begins with Z!! Is there anyway to streamline this interface to make it more resonsive and quick to load? I mean, the Netflix interface that steams over wi-fi is infinitely more responsive. Not sure why this one is so horribly sluggish and clunky. Please, please, please improve this interface!

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,843
Registered: ‎11-04-2008

Re: Fios On-Demand interface

Message 228 of 250
(1,666 Views)

What model STB do you have?

I have Quantum and find it fairly responsive.

And you can expedite side scrolling by holding the FFWD button.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Contributor
Contributor
Posts: 1
Registered: ‎09-24-2017

Re: New VOD Menus and interaction

Message 229 of 250
(1,585 Views)

CRobGauth, thanks for your tip that the FastForward button lets you scroll one page at a time. This was the tip I was looking for. 

I do not know if it is posted elsewhere, but one thing I figured out is that when scrolling through a long set of shows, you jump to the categories on the left side by choosing "Previous".

However, the system is still sluggish which only Verizon can fix. 

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Contributor
Contributor
Posts: 4
Registered: ‎04-23-2017

Fios on demand

Message 230 of 250
(1,589 Views)

Fios on demand needs to be change back th way it was. It is awful never works, unfriendly use. Please Verizon do something 

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