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I'm getting the same exact error (6/24/2011 - 9:45PM). I've called into customer support and I keep getting disconnected no matter how I get into the system, whether it's through the quick code line or through 1-800-VERIZON.
What is going on?
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There appears to be an outage related to the storm passing thru. I did a check online regarding it and it stated there was an outage in my area and would be fixed around 06/15 - 1700 hrs.
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I too am getting this error. When will this be fixed? This is very disappointing.
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No Storms in Fort Worth Texas, and our FIOS is working for everything else... Credits and VOD are the only culprits. I hope this is not some new pricing model Verizon plans to roll out. And I would hope there would be another line of communication to get answers than refreshing a message board.
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Also getting this message. Is this a localized thing? I mean, not to pry, but where is everybody else who getting this message? (All these posts are from tonight, it seems?) I'm in the Greater Boston area. Is this just a regional thing, or is it all over?
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Having the same problem - not enough credits, quick code 8632 - credit check failure. Has never happened before. Anyone had it resolved?
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Happening in the DC metro area as well. This is infuriating -- especially when I'm paying through the nose for service. Thanks Verizon.
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I'm having the same problems, I'm in Maryland and we are not having a storm here. What in the world is going on, it seems like it's out throughout the entire country.