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Not enough credits?

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Contributor Nephilynx
Contributor
Posts: 6
Registered: ‎06-24-2011
Message 21 of 81
(4,739 Views)

Don't attempt to call customer service. I have a feeling the entire country is on the line, waiting. You'll never get anyone.

Contributor mhazan01
Contributor
Posts: 1
Registered: ‎06-24-2011
Message 22 of 81
(4,814 Views)

I am in Falls Church Virginia and experiencing the same crap.  I HATE VERIZON!

Contributor vining77
Contributor
Posts: 11
Registered: ‎06-24-2011
Message 23 of 81
(4,802 Views)

Such a widespread event, you would hope there would be some sort of communication.  We have message boxes on the set top box for some reason... or is that only to tell me of pay per view events.  If I can not call and get through, use the in home agent, or live chat, what else am I supposed to do to get an answer?  I agree, for the price of the service, this 'service' is less than satisfactory.  Issues occur, understood, but need to address them.

Contributor credit-check
Contributor
Posts: 2
Registered: ‎06-24-2011
Message 24 of 81
(4,640 Views)

 

Customer service says "server down in my area". On hold for fiber support group - any news on how long to fix?

Highlighted
Contributor gram313
Contributor
Posts: 1
Registered: ‎06-24-2011
Message 25 of 81
(4,781 Views)

 

RI is "Off Demand" as well. Come on Verizon, what is the deal? A little help please.

Contributor IanInVA
Contributor
Posts: 1
Registered: ‎06-24-2011
Message 26 of 81
(4,775 Views)

I'm in Woodbridge, VA and experiencing the same thing (2200 hrs local time).  This is frustrating, Wife and I just sat down for our weekly movie night (we have young children, so don't get to do this often).  Paying a crap load of money for this service, never had this problem before.  Disappointed.

Contributor CLS9
Contributor
Posts: 2
Registered: ‎06-24-2011
Message 27 of 81
(4,647 Views)

Why am I getting the message, "Unable to process your request at this time. Your Set-Top Box does not have enough credits to purchse this asset. Please call Verizon at 866-962-1946 and enter quick code 8632 [VOD_131] Technical Info: Credit check failure" when I try to watch a VOD. <p>I have the best FiOS package ($139.99) which includes all the basic channels as well as several premium channels. My bill is on auto-pay and is up to date. There is no reason they should be checking my credit, but even if they did, it's perfect.<p>Every time I try to call the number given it goes through all the confirmation questions (phone #, TV, etc.) and then hangs up on me. It's done this 3 times. So I called another number (888-553-1555) I have for FiOs service and that hung up on me after going through the same process as the other one as well as telling me there would be a long wait time due to all the calls. So I'm thinking I'm not the only one.<p>VOD was working fine this afternoon. Now this evening it's out, and probably for the whole weekend seeing that no one works at Verizon over the weekend. Any ideas? Thank you.

Contributor vining77
Contributor
Posts: 11
Registered: ‎06-24-2011
Message 28 of 81
(4,739 Views)

Interesting, I just googled Verizon VOD Credit... Seems like this has happened before, in 08 and '10.  I have had verizon that whole time but never has this occured to me.  My first thought is if this has happened before, I would expect there to be protocols in place to address the issue or at the least inform the customers.

Contributor ekp107
Contributor
Posts: 4
Registered: ‎06-24-2011
Message 29 of 81
(4,737 Views)

Jersey here. Friend in Western PA has the same issue...

Contributor dpaniccia
Contributor
Posts: 3
Registered: ‎02-13-2010
Message 30 of 81
(4,719 Views)

Happening in NY as well still can't watch VOD

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