Such a widespread event, you would hope there would be some sort of communication. We have message boxes on the set top box for some reason... or is that only to tell me of pay per view events. If I can not call and get through, use the in home agent, or live chat, what else am I supposed to do to get an answer? I agree, for the price of the service, this 'service' is less than satisfactory. Issues occur, understood, but need to address them.
06-24-2011 07:06 PM
Customer service says "server down in my area". On hold for fiber support group - any news on how long to fix?
I'm in Woodbridge, VA and experiencing the same thing (2200 hrs local time). This is frustrating, Wife and I just sat down for our weekly movie night (we have young children, so don't get to do this often). Paying a crap load of money for this service, never had this problem before. Disappointed.
Why am I getting the message, "Unable to process your request at this time. Your Set-Top Box does not have enough credits to purchse this asset. Please call Verizon at 866-962-1946 and enter quick code 8632 [VOD_131] Technical Info: Credit check failure" when I try to watch a VOD. <p>I have the best FiOS package ($139.99) which includes all the basic channels as well as several premium channels. My bill is on auto-pay and is up to date. There is no reason they should be checking my credit, but even if they did, it's perfect.<p>Every time I try to call the number given it goes through all the confirmation questions (phone #, TV, etc.) and then hangs up on me. It's done this 3 times. So I called another number (888-553-1555) I have for FiOs service and that hung up on me after going through the same process as the other one as well as telling me there would be a long wait time due to all the calls. So I'm thinking I'm not the only one.<p>VOD was working fine this afternoon. Now this evening it's out, and probably for the whole weekend seeing that no one works at Verizon over the weekend. Any ideas? Thank you.
Interesting, I just googled Verizon VOD Credit... Seems like this has happened before, in 08 and '10. I have had verizon that whole time but never has this occured to me. My first thought is if this has happened before, I would expect there to be protocols in place to address the issue or at the least inform the customers.