I'm having the same problem. This afternoon VOD was working fine, now it's not and I'm getting the same message you all are. I posted a VOD message starting a new topic as I didn't see this before. Could it be a system-wide problem? And when will it be fixed? I don't think anyone works at Verizon over the weekend so if it lasts all weekend I'm going to want some credit, myself!
06-24-2011 07:14 PM - edited 06-24-2011 07:17 PM
We are experiencing the exact same problems. We get the "not enough credits" message even if it's a free show we're trying to view. For HBO On Demand, it says I'm not subscribed to HBO and prompts me to subscribe. Thinking it's just an outage or hiccup or something and you should just give it a try again later (or tomorrow). No one will really be able to help at Verizon this late in the evening, so if it's still acting up I'll be calling tomorrow during their business hours, too. First time we've had this problem. Tried resetting the box a couple times, etc. Has to be on their end.
We're in Harford County, MD.
from a post in feb 2011 'That means that there is a VOD block on the account. You need to contact Tech support to see if they have VOD on the account properly. If they do, then you have to contact Billing as they likely have some kind of block on your account that needs removal.'
I do agree it could be unrelated, however it would appear that whatever means they have to flag an account for such a situation is concievable that multiple accts got 'flagged'. Due to the fact you can watch trailers and view VOD items, but it only occurs on the purchasing seems to be consistent. Please understand I am merely guessing at the cause, not announcing I know the issue. The problem is that without communication we would all be left to assume.