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Not enough credits?

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Contributor ekp107
Contributor
Posts: 4
Registered: ‎06-24-2011
Message 31 of 81
(2,993 Views)

Coincidentally, today marks the EXACT day completing my 2 year contract. The lack of communication on this is suspicious. At least Comcast communicated their issue promptly. Come on Verizon...

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Contributor CLS9
Contributor
Posts: 2
Registered: ‎06-24-2011
Message 32 of 81
(2,977 Views)

I'm having the same problem. This afternoon VOD was working fine, now it's not and I'm getting the same message you all are. I posted a VOD message starting a new topic as I didn't see this before. Could it be a system-wide problem? And when will it be fixed? I don't think anyone works at Verizon over the weekend so if it lasts all weekend I'm going to want some credit, myself!

Contributor psulienz
Contributor
Posts: 4
Registered: ‎06-24-2011
Message 33 of 81
(3,066 Views)

We are experiencing the exact same problems. We get the "not enough credits" message even if it's a free show we're trying to view. For HBO On Demand, it says I'm not subscribed to HBO and prompts me to subscribe. Thinking it's just an outage or hiccup or something and you should just give it a try again later (or tomorrow). No one will really be able to help at Verizon this late in the evening, so if it's still acting up I'll be calling tomorrow during their business hours, too. First time we've had this problem. Tried resetting the box a couple times, etc. Has to be on their end. 

 

We're in Harford County, MD.

Contributor HLENYC
Contributor
Posts: 1
Registered: ‎06-24-2011
Message 34 of 81
(2,816 Views)

I am having this problem too.  Is there some way to fix this?

Contributor vining77
Contributor
Posts: 11
Registered: ‎06-24-2011
Message 35 of 81
(3,007 Views)

from a  post in feb 2011 'That means that there is a VOD block on the account. You need to contact Tech support to see if they have VOD on the account properly. If they do, then you have to contact Billing as they likely have some kind of block on your account that needs removal.'

Contributor cmrupertus
Contributor
Posts: 3
Registered: ‎06-24-2011
Message 36 of 81
(2,991 Views)

vining73 - I don't think that's the case if EVERYONE is having this same problem.

Contributor Jburgos81
Contributor
Posts: 4
Registered: ‎04-28-2009
Message 37 of 81
(2,897 Views)

i'm in Northern New Jersey and i'm getting this same error when i noticed i couldn't play any video on demand. VOD server is down. hopefully it comes up soon

Contributor psulienz
Contributor
Posts: 4
Registered: ‎06-24-2011
Message 38 of 81
(2,980 Views)

Yes this appears to be some sort of widespread outage rather than an individual billing problem.

Contributor vining77
Contributor
Posts: 11
Registered: ‎06-24-2011
Message 39 of 81
(2,890 Views)

I do agree it could be unrelated, however it would appear that whatever means they have to flag an account for such a situation is concievable that multiple accts got 'flagged'.   Due to the fact you can watch trailers and view VOD items, but it only occurs on the purchasing seems to be consistent.  Please understand I am merely guessing at the cause, not announcing I know the issue.  The problem is that without communication we would all be left to assume.

Contributor Nephilynx
Contributor
Posts: 6
Registered: ‎06-24-2011
Message 40 of 81
(2,860 Views)

As far as "purchasing", though, I'm getting the message when I try to watch a free program. That suggests that the problem is rooted in the system, not in an account, doesn't it?

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