Not enough credits?

[ekp107]

For me, it's not just purchasing VOD that's not working. I can't watch ANY VOD, including subscription or just regular old Entertainment (such as NBC, CBS, etc).

If this is as widespread as it appears, someone from Verizon should at least acknowledge it. If they go the entire weekend without even acknowledging that a problem exists, they will lose customers. I think most of us understand that problems happen, outages happen. You just need your service provider to actually admit there is a problem and acknowledge they are looking into it. A moderator on a messageboard only goes so far...

[cmrupertus]

What's the point of having a message board like this, if nobody from Verizon is looking at it. So frustrating! I've been searching online also to see if something has been posted somewhere explaining what is going on - I'm finding NOTHING!

[vining77]

I confirmed it is affecting my premium channels or regular VOD free channels also.   I am curious this is the first time I have even seen a mention of 'credits' though. Is this a account practice that anyone is aware of?  I have always just purchased movies and paid on the monthly bill with no mention of credits or how to accrue any credits.

[Nephilynx]

"Hello everyone

We have escalated this to Verizon for investigation. Please be patient."

Somebody did acknowledge it, on the first page.

[Nephilynx]

We have escalated this to Verizon for investigation. Please be patient."

Somebody did acknowledge it, on the first page.

[Ian_VZ]

Hey everyone!  We just wanted to let you know that we really appreciate you bringing this issue to us.  We are currently investigating what’s happening, and we’ll be updating you as soon as possible.

Thanks!

[yual]

I keep getting the same message "Not enough credits ...". I tried to call customer support several times but every phone call gets disconnected. Is this the best customer service Verizon can provide? Some message would have helped.

[gtman55]

I'm in the Baltimore MD area and I'm getting the same message when trying to access free VOD programs. This is definitely a Verizon issue. How can there be a "credit check failure" issue on free programs???

[phillysoulman]

I am so frustrated because I have tried every way possible to contact Verizon concerning this problem. I have gotten all the same scenarios as everyone else who has posted here tonight.  This is very unacceptable for such a large company to have their customers without any support and so inconvenienced.

[VerizonBlows9]

Video on Demand down in Texas as well.  Online support non-existent

[samehere1]

Hey Folks--

VZN has made a feeble attempt at communicating.  They know this is happening.  We are facing the same issue in Northern VA.

Here is VZN's message:

"06-24-2011 07:37 PM

Hey everyone!  We just wanted to let you know that we really appreciate you bringing this issue to us.  We are currently investigating what’s happening, and we’ll be updating you as soon as possible.

Thanks!

Ian_VZ
Verizon Support"

For the record this is the first service issue we've experienced since FIOS was installed-- two or three years ago. 

One night without VOD.  Hmmmmm.  What did the pilgrims do without TV?