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Not enough credits?

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Contributor vicho
Contributor
Posts: 2
Registered: ‎06-24-2011
Message 11 of 81
(4,033 Views)

I'm getting the same exact error (6/24/2011 - 9:45PM).  I've called into customer support and I keep getting disconnected no matter how I get into the system, whether it's through the quick code line or through 1-800-VERIZON.

 

What is going on?

Contributor Hondo
Contributor
Posts: 1
Registered: ‎06-24-2011
Message 12 of 81
(4,032 Views)

There appears to be an outage related to the storm passing thru. I did a check online regarding it and it stated there was an outage in my area and would be fixed around 06/15 - 1700 hrs.

Contributor georgek
Contributor
Posts: 1
Registered: ‎06-24-2011
Message 13 of 81
(4,027 Views)

I too am getting this error. When will this be fixed? This is very disappointing.

Contributor mebfleming
Contributor
Posts: 2
Registered: ‎10-03-2009
Message 14 of 81
(3,980 Views)
i have the same problem in Wayland MA. Cant load free vod. get error code 8632, call verizon and get cut off - 6 times.
Contributor vining77
Contributor
Posts: 11
Registered: ‎06-24-2011
Message 15 of 81
(3,962 Views)

No Storms in Fort Worth Texas, and our FIOS is working for everything else... Credits and VOD are the only culprits.  I hope this is not some new pricing model Verizon plans to roll out.   And I would hope there would be another line of communication to get answers than refreshing a message board.

Contributor Nephilynx
Contributor
Posts: 6
Registered: ‎06-24-2011
Message 16 of 81
(3,951 Views)

Also getting this message. Is this a localized thing? I mean, not to pry, but where is everybody else who getting this message? (All these posts are from tonight, it seems?) I'm in the Greater Boston area. Is this just a regional thing, or is it all over?

Contributor dsmarkey
Contributor
Posts: 1
Registered: ‎06-24-2011
Message 17 of 81
(3,940 Views)

Having the same problem - not enough credits, quick code 8632 - credit check failure. Has never happened before. Anyone had it resolved?

Contributor crob5
Contributor
Posts: 1
Registered: ‎06-24-2011
Message 18 of 81
(3,905 Views)

Happening in the DC metro area as well.  This is infuriating -- especially when I'm paying through the nose for service.  Thanks Verizon.

Contributor credit-check
Contributor
Posts: 2
Registered: ‎06-24-2011
Message 19 of 81
(3,749 Views)
 
Contributor cmrupertus
Contributor
Posts: 3
Registered: ‎06-24-2011
Message 20 of 81
(3,863 Views)

I'm having the same problems, I'm in Maryland and we are not having a storm here. What in the world is going on, it seems like it's out throughout the entire country.

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