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Not enough credits?

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cfb
Contributor
Contributor
Posts: 1
Registered: ‎06-24-2011

Frustration at incredibly poor service.

Message 61 of 81
(4,641 Views)

   Click contact us; write email; click send; told to enter subcategory; do so; sent to new website and email that took thirty minutes to write is gone.  Nowhere on new place to send a message.  Repeat; go **bleep** crazy.

   Now I am really **bleep** mad.  I was writing in mild frustration caused by your lousy service, but when I tried to hit the send button I was told to pick a subcategory, and when I did, guess what, my email disappeared and I had to start over again. **bleep** ridiculous.

   We tried to rent a movie, but were told that there wasn't enough credit on the box.  Our bill is paid in full, and our balance is zero dollars.  Easy enough to clear up, except when we tried to call to clear it up, we couldn't get through.  Forty-five minutes of being transfered and disconnected.  Verizon has possibly the worst customer care of all of today's large corporations.  In fact, it's customer service is quickly developing the negative reputation of AT&T's dropped calls.

  Can anyone tell us how we would contact Verizon with a problem.  They don't seem to answer the phone. It seems nearly impossible to send them an email.  Should we just have Time Warner get in touch with them since that is who we will be doing business with quite soon.

bl4ckwater
Contributor
Contributor
Posts: 2
Registered: ‎06-24-2011

Re: Not enough credits?

Message 62 of 81
(4,642 Views)

Just did the whole "menu / customer support / in-home agent / set top box auto correction"  work for me.

VerizonBlows
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎06-24-2011

Re: Not enough credits?

Message 63 of 81
(4,637 Views)

ElizabethS

 

Sorry, I'm just frustrtrated with dealing with this. 

 

I  look forward to relaxing on a Friday night to watch something On-Demand for a service I'm paying over $130 a month for to spend over two hours just trying to contract Verizon for some type of answer.

 

And still NOTHING.

 

 

 

Give me a break

 

 

FiosBilliam
Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎01-10-2011

Credits

Message 64 of 81
(4,581 Views)

 

This has got to be the most ridiculous error I've ever seen....

 

I can't find the place to put the "credits into my STB".

 

Can anyone explain to me  why my STB hasn't enough credits to play a FREE 4 min VOD from Palladia.

 

Yes, my account is up to date and my credit score is over 800.  This is really sad people.

 

Now waiting on hold for a rep. I've reset my box two times.

 

 Any info would be appreciated.

 

 

jkpindahbc
Contributor
Contributor
Posts: 1
Registered: ‎06-24-2011

Re: On Demand "Not Enough Credits?

Message 65 of 81
(4,525 Views)

Still happening.  Nothing but technical issues with your products (on hold for 45 minutes now).  You should be embarrassed to run a business like this.

VZtroubled
Contributor
Contributor
Posts: 1
Registered: ‎06-24-2011

Cannot order VOD, get quick code 8632 settop has no credit

Message 66 of 81
(4,502 Views)
 
cwashing13
Contributor
Contributor
Posts: 1
Registered: ‎06-24-2011

Re: Not enough credits?

Message 67 of 81
(4,449 Views)

I have been on hold for over 30 minutes.  I am not able to watch VOD as I am also getting the error message "not enough credits".  I call the number as instructed by the error message and I am put in hold.  Your VOD always has issues and you need to be able to resolve these issues more quickly.  We all pay for this service and expect it to work.  I think I will get rid of my Verizon all together and just use Net Flix.

doropallo
Bronze Contributor II
Bronze Contributor II
Posts: 107
Registered: ‎04-01-2011

Re: Not enough credits?

Message 68 of 81
(4,231 Views)

It happened again last night.  I thought this issue had been addressed.  Has Verizon figured out what is causing this?  My daughter was trying to watch something from the Cartoon Network On Demand, it is free. (except for not having enough coins)

Dave
Jaime_Lee
Silver Contributor V
Silver Contributor V
Posts: 884
Registered: ‎07-31-2008

Re: Not enough credits?

Message 69 of 81
(3,945 Views)

We are sorry for the inconvenience. This requires an agent that can review your account details.

Please visit: http://www22.verizon.com/content/ContactUs and choose “Live Chat.” If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

Hu25driver
Contributor
Contributor
Posts: 1
Registered: ‎11-05-2011

Re: Not enough credits?

Message 70 of 81
(3,666 Views)
I just received the infamous not enough credit code, 8632. When I called the number, it disconnected. I recommend Verizon fix that problem, it is very bad business. I read through the blog and tried the auto correct on the box, that did not work. Since my wife loves the VOD function - and it is a part of our service, I hope you fix this trending problem. Thanks.
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