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Not getting new HD Channels

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Contributor
Contributor
Posts: 1
Registered: ‎07-16-2009

Not getting new HD Channels

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I don't understand why I'm not getting WGN HD, Family HD, Spike HD, etc.  Does anybody understand why this would be?  I have all the original high def channels like USA, CNN, etc.  But I'm not getting the new stuff.  Customer service is so bad that I can't get the question answered through them.
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Bronze Contributor II
Bronze Contributor II
Posts: 79
Registered: ‎10-16-2008

Re: Not getting new HD Channels

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They probably mean ABC Family HD.

 

Sounds like you don't have Extreme HD, you probably have the old Premier HD deal.

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Gold Contributor V
Gold Contributor V
Posts: 1,426
Registered: ‎08-05-2008

Re: Not getting new HD Channels

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WGN is not new, what the heck is Family HD?? Spike HD is new and requires the Extreme Package.
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 144
Registered: ‎07-16-2009

Re: Not getting new HD Channels

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Depending on your area and the specific package you are subscribed to, you may or may not get certain channels (SD or HD).  What package are you subcribed to and what is your zip.  I can take a look and see what you should/shouldn't be getting.

Christian
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Bronze Contributor II
Bronze Contributor II
Posts: 79
Registered: ‎10-16-2008

Re: Not getting new HD Channels

Message 4 of 6
(6,951 Views)

They probably mean ABC Family HD.

 

Sounds like you don't have Extreme HD, you probably have the old Premier HD deal.

View solution in original post

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Contributor
Contributor
Posts: 1
Registered: ‎07-18-2009

Re: Not getting new HD Channels

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I was called (unsollicited) a couple of weeks ago, by a Verizon representative, asking if I would like a 90 day free trial of premium movie channels.    I already get a partial package of some channels, but not the main HBO, etc.   I agreed, and he said it would be activated immediately.    It still isn't working and I am having a difficult time getting in contact with anyone at VZ that knows anything about this plan.    Any ideas?     

 

 I have done the online chat with Verizon, sent and email, and tried to call the 1-888-855-5554 number, but just put into loops.

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Contributor
Contributor
Posts: 4
Registered: ‎08-27-2009

Re: Not getting new HD Channels

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(6,203 Views)

I too, discovered that i haven't been getting USA HD for over a week now, along with a couple other channels that i'm supposed to be getting with the Extreme HD plan.

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