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On Demand charging for new episodes on Channels that I already subscribe to.

On Demand charging for new episodes on Channels that I already subscribe to.

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Contributor VODSucksNow
Contributor
Posts: 3
Registered: ‎03-04-2017
Message 91 of 429
(3,648 Views)

Hate the new VOD format. Really hard to navigate and now have to pay for missed shows that we never had to before. Sounds like a money grab.

Bronze Contributor I
Bronze Contributor I
Posts: 113
Registered: ‎03-15-2017
Message 92 of 429
(3,644 Views)

Please write to the Attorney General. I think this is the only way to right this wrong. 

 

Also Twitter is very useful. I tweeted to AMC TV to let them know they are being blamed for charging. 

 

Makes no sense for AMC to charge.  It only means I won't watch their shows. 

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Bronze Contributor I
Bronze Contributor I
Posts: 113
Registered: ‎03-15-2017
Message 93 of 429
(3,643 Views)

thats all they advertise!

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008
Message 94 of 429
(3,620 Views)

And what was AMC response?


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Contributor Chris96z
Contributor
Posts: 1
Registered: ‎04-09-2017
Message 95 of 429
(3,596 Views)

Tell me then, since you're so confident in believing everything Verizon feeds you, how do you possibly explain 98% of the "networks" magically deciding to charge customers for channels they already pay for? Not 1 network, not 5 not 10 HUNDREDS. All on the exact same day? All coincidentally on that exact same day that Verizon changed & updated its on demand service?

 

report them to the BBB and your attorney generals office.  This is blatantly double dipping and Verizon is completely out of control.  

 

No human alive is dumb & gullible enough to believe Verizon blaming the networks their screw ups. 

Bronze Contributor I
Bronze Contributor I
Posts: 113
Registered: ‎03-15-2017
Message 96 of 429
(3,553 Views)

No reply yet and not sure they will but if they see the tweet they know they are being blamed by Verizon. 

 

 

Bronze Contributor I
Bronze Contributor I
Posts: 113
Registered: ‎03-15-2017

That's correct Chris. 

 

I hope everyone complains to attorney general and I forgot about BBB. I will do that today. 

 

Thank you. 

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008

No reason for personal attacks.

Verizon reported that the latest vod release put pay episodes in with the free ones.

under the previous vod, they were separate.

the fact that others have stated they see similar episodes for a fee on other providers is another clue.

I have yet to see a contractual obligation that Verizon has breached. It may be poor customer service, but not fraud IMHO.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor Heddenup
Contributor
Posts: 4
Registered: ‎04-19-2017
Message 99 of 429
(3,349 Views)

Same thing is happening to me. Verizon tells me the networks are charging for the episodes. I am even getting charges for my premium channels THAT I ALREADY PAY EXTRA FOR. This is definitely double dipping and unacceptable. Why am I being charged to watch episodes of STARZ shows and HBO shows when I already pay for them? I pay over 200 dollars a month for my cable service and my extra paid channels. I can watch the episodes on my computer for FREE. Luckily I have a smart tv and can get around it by adding the app and watching through the app. Literally so stupid. It definitely has to do with verizon and I feel they are lying when they say the fees are coming from the specific channels. If STARZ wanted to charge ADDITIONALLY  for episodes, they wouldn't be free online through my provider. WHY would I have to pay again to watch a series that I ALREADY PAY EXTRA FOR?  Verizon needs to fix this problem. If not, we will be switching providers and/or giving up cable altogether. 

Contributor Heddenup
Contributor
Posts: 4
Registered: ‎04-19-2017

I also called and complained and used the term double dipping. Didn't help one bit. They kept telling me the fees are coming from the channel. Why would I pay for HBO and STARZ package and then have to pay extra? Isn't that the whole point of paying for the channel? Verizon is losing my business

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