Does anyone know if Verizon (a) puts out customer surveys and (b) responds to them in any meaningful way? I just tried three different non-HD movies and they're unwatchable because they're so blurry. To say you offer the most HD is great, but let's be honest, without paying a lot extra, there aren't a heck of a lot of useful HD channels. Without getting all of the premium channels (we get the non-HBO/Cinemax package, whatever that's called) that cuts back even more on HD content. All of that would be fine if the "standard" on-demand movies, shows, etc. were of decent quality, but they're absolute crap. I can't believe it, but Comcast had more offerings for OD and much better quality.
Come on Verizon, plenty of customers are complaining, but I have yet to see a response ... be it an actual change in service or at least anything more than lip service to future plans. How is it you can be content to be compared to Comcast and to come out in second place?
