03-04-2018 06:52 PM
I purchased Wreck It Ralph months ago and have watched it several times. My son wanted to watch it again recently and there is no video and broken up audio over a blank screen. It's the only movie in our On Demand library that is not working and of course, I have a 4 year old breaking down over it. Lol. Please help. I've restarted and troubleshot everything. I've even looked for ways to delete it and repurchase it, but can't do that either.
03-05-2018 10:13 AM
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