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One On Demand movie not working-previously purchased

One On Demand movie not working-previously purchased

Contributor rdkiefer
Posts: 3
Registered: ‎11-14-2014
Message 1 of 2

I purchased Wreck It Ralph months ago and have watched it several times. My son wanted to watch it again recently and there is no video and broken up audio over a blank screen. It's the only movie in our On Demand library that is not working and of course, I have a 4 year old breaking down over it. Lol. Please help. I've restarted and troubleshot everything. I've even looked for ways to delete it and repurchase it, but can't do that either. 

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008
Message 2 of 2

This is a peer to peer support forum.

You will need to contact support.

1800 Verizon or twitter @verizonsupport

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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