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One On Demand movie not working-previously purchased

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rdkiefer
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Contributor
Posts: 3
Registered: ‎11-14-2014

One On Demand movie not working-previously purchased

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I purchased Wreck It Ralph months ago and have watched it several times. My son wanted to watch it again recently and there is no video and broken up audio over a blank screen. It's the only movie in our On Demand library that is not working and of course, I have a 4 year old breaking down over it. Lol. Please help. I've restarted and troubleshot everything. I've even looked for ways to delete it and repurchase it, but can't do that either. 

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CRobGauth
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Platinum Contributor III
Posts: 7,978
Registered: ‎11-04-2008

Re: One On Demand movie not working-previously purchased

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This is a peer to peer support forum.

You will need to contact support.

1800 Verizon or twitter @verizonsupport


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