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Online DVR

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Simpuhl
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎05-14-2010

Online DVR

Message 1 of 16
(6,229 Views)

How come everytime I go into the online dvr it is never working? it always says pleae try again later... also the layout of the site seems to have changed.. why? the old 1 was way better and more user friendly.

15 REPLIES 15
vz_ric
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 49
Registered: ‎09-20-2010

Re: Online DVR

Message 2 of 16
(6,134 Views)

The recent update to the Verizon sites was done to create a more uniform appearance for what used to be multiple separate sites, email and billing. Each one had it's own login, interface and support dept which caused a lot of confusion. So the changes were made to give everyone the same experience, no matter what Verizon service you have.

 

In regards to the DVR, have you ever been able to program it successfully from the website?

 

ocean25
Silver Contributor II
Silver Contributor II
Posts: 279
Registered: ‎08-07-2010

Re: Online DVR

Message 3 of 16
(6,089 Views)

@Simpuhl wrote:

How come everytime I go into the online dvr it is never working? it always says pleae try again later... also the layout of the site seems to have changed.. why? the old 1 was way better and more user friendly.


   I'm finding that if you go to :

   https://www36.verizon.com/fiostv/web/

   it's very easy to view the programs and set DVR for ones that you want.

vz_ric
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 49
Registered: ‎09-20-2010

Re: Online DVR

Message 4 of 16
(6,084 Views)

I'm not completely clear as to what the exact issue is. If you are available now, 

please go to the secure link provided. Enter your Name, Address, Phone and Email. Reply when the form is completed.  so I can see what service type you have and can call you.

 

https://www22.verizon.com/content/verizonsupport/ 

Simpuhl
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎05-14-2010

Re: Online DVR

Message 5 of 16
(5,997 Views)

I was able to login in the past, I just havent in a while. 

 

I checked the settings on my DVR and they are still set to enable both via mobile and online.

 

This is all it says everytime:

 

We are unable to process your request.
Please try again later.

MatthewH12
Nickel Contributor
Nickel Contributor
Posts: 44
Registered: ‎05-21-2010

Re: Online DVR

Message 6 of 16
(5,937 Views)

Our's hasn't been working either since the changeover. The FiosTV website doesn't seem to recognize that we even have FiosTV and so no matter what option you choose, or what web address I try, it just sends me to the FlexView on demand page or tells me to call my "Local Verizon Business Office" for assistance. Can't access the DVRs online, or anything of the sort, though I can access them from my iPhone.

 

--Matt

jeffgrishman
Contributor
Contributor
Posts: 1
Registered: ‎12-02-2010

Re: Online DVR

Message 7 of 16
(5,481 Views)

I too have seen this issue before. Any insight on what could be happening or what our alternatives are?

steverino
Contributor
Contributor
Posts: 1
Registered: ‎06-27-2011

Re: Online DVR

Message 8 of 16
(3,395 Views)

I cannot program from online.

cablesucksinva
Contributor
Contributor
Posts: 1
Registered: ‎07-01-2011

Re: Online DVR

Message 9 of 16
(3,343 Views)

 

I have the same problem as well. I have had one problem after another dealing with the cable side of verizon. Nothing works as advertised and yet we have to pay full price for their mistakes...

donut1953
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎07-25-2009

Re: Online DVR

Message 10 of 16
(3,325 Views)

Same here.. I used to be able to add and delete favorites and set up recordings online.. Now all I get is gateway error..  Also the caller ID was working when fios was installed but that also stopped working..

 

Since switching over from directv to fios I have come to the conclusion that verizon is pathetic when it comes to software issues.. From the above issues and also the verizon in home agent it has been a big joke..

 

That said these are not show stoppers when it comes to the money I am saving over the next two years by making the switch..

 

 

Also forgot to mention another software issue that is IMG 1.9..

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