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Ordered a movie via my set top box (JOY); didn't get credited for full 1,599 MyRewards Points

Ordered a movie via my set top box (JOY); didn't get credited for full 1,599 MyRewards Points

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Contributor
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Registered: ‎04-14-2016

Ordered a movie via my set top box (JOY); didn't get credited for full 1,599 MyRewards Points

Message 1 of 4
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Just 200 points.  I was transferred to four different departments and got tired of that so I'm asking anyone on here if they can correct this error. I ordered the movie on Sunday.  

 

Thanks,

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Moderator Moderator
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Posts: 9,553
Registered: ‎03-18-2013

Re: Ordered a movie via my set top box (JOY); didn't get credited for full 1,599 MyRewards Points

Message 2 of 4
(1,592 Views)

Hi PaulContinuum,

 

Have you contacted the My Rewards+ support group at 1-866-948-2725 for assistance?

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,791
Registered: ‎11-04-2008

Re: Ordered a movie via my set top box (JOY); didn't get credited for full 1,599 MyRewards Points

Message 3 of 4
(1,584 Views)

From what I saw you get 50 pts for ordering and 200 for purchase.

Where did you see that you would get 1599 points (I assume for purchase)


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Gold Contributor I
Gold Contributor I
Posts: 752
Registered: ‎10-18-2010

Re: Ordered a movie via my set top box (JOY); didn't get credited for full 1,599 MyRewards Points

Message 4 of 4
(1,553 Views)

I think it is pretty obvious Paul has confused the COST of the movie in reward points (1,599) with what he would receive if he buys the movie in cash (200) or rents it in cash (50).

 

 

 

 

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