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Please help ASAP! Some HD channels are not working (please see video)

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dannysal
Nickel Contributor
Nickel Contributor
Posts: 32
Registered: ‎05-15-2010

Please help ASAP! Some HD channels are not working (please see video)

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Would appreciate some help asap.  Please view this video.

 

http://youtu.be/IdixuQz6QkU

 

Anyone know what this is?  It's only impacting a handful of HD channels (ESPN, ESPN, Comedy Channel, and a few others).

 

I have uplugged all cables, plugged them back in, reset the STB, tried auto-correct.  Nothing is working.  What am I missing?

 

Thank you!

Dan

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dannysal
Nickel Contributor
Nickel Contributor
Posts: 32
Registered: ‎05-15-2010

Re: Please help ASAP! Some HD channels are not working (please see video)

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(9,901 Views)

It turns out the problem had nothing to do with wires or splitters.  The Verizon tech was at my house yesterday and the ONT was failing.  He replaced part of the ONT and it fixed the problem (finally!).  At least I was able to watch the Celtics game last night. 🙂

 

I have a Tellabs ONT.  Not sure the model but it's older like the ones in this thread.

 

http://www.dslreports.com/forum/r19982000-Mounting-board-for-612-ONT

 

 

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tns
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010

Re: Please help ASAP! Some HD channels are not working (please see video)

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(10,010 Views)

Perhaps check your splitter connection.  Or even a failing splitter.  Any barrels or wall plates?  Not sure where these channels are currently assigned, but they may be high frequencies.  What cable was used in your installation.  Old cable was usually rg-59.  These days rg-6, at least, is recommended.

dannysal
Nickel Contributor
Nickel Contributor
Posts: 32
Registered: ‎05-15-2010

Re: Please help ASAP! Some HD channels are not working (please see video)

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(9,953 Views)

Thank you for the reply.  Connections are fine.  I don't know what cables we have but I will check.  Problem just started a few weeks ago.  The nstallation happended last July.  I will call a tech to come out.  Just wanted to make certain I wasn't missing something and hoping there was an easy fix. 

dannysal
Nickel Contributor
Nickel Contributor
Posts: 32
Registered: ‎05-15-2010

Re: Please help ASAP! Some HD channels are not working (please see video)

Message 4 of 4
(9,902 Views)

It turns out the problem had nothing to do with wires or splitters.  The Verizon tech was at my house yesterday and the ONT was failing.  He replaced part of the ONT and it fixed the problem (finally!).  At least I was able to watch the Celtics game last night. 🙂

 

I have a Tellabs ONT.  Not sure the model but it's older like the ones in this thread.

 

http://www.dslreports.com/forum/r19982000-Mounting-board-for-612-ONT

 

 

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